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Hardware Support Engineer

3 months ago

Salt Lake City, United States Apex Systems Full time

Apex Systems is looking to hire a Hardware Support Engineer to support their large DOD client here in the Salt Lake City, UT area. All candidates must hold an active TS/SCI Security Clearance in order to be considered for the role. If interested, please contact Cameron at civey@apexsystems.com



Title: Hardware Support Engineer


Location: Salt Lake City, UT (on-site)


12+ Month Contract


Pay: $40-45/HR


Clearance: TS/SCI Security Clearance


Key Skills: Hardware Support & Platform Server experience


Job Description/Responsibilities:


  • Gather and analyze data, escalating issues to higher-level support and management as needed to ensure timely resolution.
  • Maintain high customer satisfaction by understanding and communicating their needs.
  • Handle hardware support tasks, including installation, configuration, proactive maintenance, and repairs, collaborating with ASM on technical deliverables.
  • Resolve most technical incidents independently and work with the team on more complex issues.
  • Proactively identify and alert management to potential escalations and provide solutions to prevent future problems.
  • Apply solutions to address moderately complex customer needs and balance internal and customer requirements.
  • Identify opportunities for additional services that could drive future revenue growth.
  • Build strong relationships with management in assigned accounts.



Desired Skills:


  • A good understanding of server components, removal and replacement.
  • Thorough knowledge of company products and service offerings, company organization, third party products and market trends.
  • Communicate tactfully with diplomacy up to senior management levels within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
  • Provide suggestions for operational efficiencies.
  • Problem-solving skills (proactive, reactive and creative).