2nd Shift Lead Technician

3 weeks ago

Fort Wayne, United States KB Search Team Full time

Join Our Team as a 2nd Shift Lead Technician



Location: Fort Wayne, IN

Hours: Monday-Friday, 1:00 PM - 10:00 PM



Are you passionate about customer service and technology? We're seeking a dedicated Lead Technician to lead our second shift operations This role is crucial in ensuring seamless technical support for our public safety customers. If you thrive in a fast-paced environment and enjoy solving problems, this is the perfect opportunity for you



Key Responsibilities:

  • Customer Support: Handle calls from our customers, ensuring top-notch service and support.
  • Team Leadership: Schedule and implement training for second shift technicians, guiding them to excel.
  • Continuous Improvement: Identify workflow enhancements and suggest tools for better efficiency.
  • Escalation Point: Be the first point of contact for escalations from second shift team members.
  • Collaboration: Develop strong relationships with internal teams and stakeholders.
  • Issue Resolution: Analyze logs and reports to provide insights and work towards solutions.
  • Mentorship: Teach and coach team members to enhance their service knowledge and skills.
  • Ticket Management: Open and manage trouble tickets, ensuring timely resolution and communication.


Qualifications:

  • Bachelor’s degree in IT or related field preferred.
  • Minimum 2 years of customer service experience; supervisory experience preferred.
  • Strong computer skills, including familiarity with Windows, Linux, and networking.
  • Excellent communication skills with the ability to present technical information clearly.


Additional Requirements:

  • Valid driver’s license.
  • Willingness to participate in an on-call rotation and adjust hours as needed.
  • Professional appearance and a commitment to a drug-free workplace.


Why Join Us?

  • Be part of a dynamic team that values your input and professional growth.
  • Work in an environment that prioritizes quality service and employee satisfaction.



If you are ready to take the next step in your career and thrive in a challenging yet rewarding environment, apply today to join our team in Fort Wayne


Looking for local commutable candidates only. (Full job description available upon request)

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