Banking Customer Service Representative

2 weeks ago

Austin, United States YourHire Recruiting Full time

About Our Client: Imagine working for a company that not only excels in banking but also consistently receives "Best Place to Work" awards. Our client, is proud to be a leader in the industry, and they are looking for passionate individuals to join their exceptional team.


Position Overview: As a Personal Banker & Customer Service Representative, you’ll be at the heart of their customer experience. Your role is essential in delivering top-notch service, handling transactions with precision, and guiding customers to the right resources. This is your chance to make a significant impact in a role that is both rewarding and dynamic.


What You’ll Do:

  • Customer Transactions: Manage checking and savings deposits with accuracy, verify cash and endorsements, and issue receipts. Process savings withdrawals and cash checks, ensuring all transactions meet regulatory standards.
  • Account Services: Handle ATM/Debit card orders, check orders, and assist with online and mobile banking troubleshooting. Perform routine account maintenance and help customers navigate their accounts.
  • Customer Support: Address customer inquiries about interest rates, service charges, and account histories. Direct customers to the right department for complex issues and provide expert guidance.
  • Money Handling: Count, roll, and manage loose coins, and buy/sell currency from the vault while maintaining drawer limits. Ensure drawer balances daily and manage check batching.
  • Fraud Prevention: Spot counterfeit currency and maintain high standards of security and accuracy.


Why You’ll Love Working With Them:

  • Award-Winning Culture: Be part of a team recognized for its excellence and employee satisfaction.
  • Growth Opportunities: Expand your skills and career with ongoing training and development.
  • Supportive Environment: Enjoy a collaborative atmosphere where your contributions are valued and recognized.


Qualifications:

  • Strong attention to detail and accuracy.
  • Excellent communication and customer service skills.
  • Ability to handle transactions and money with integrity and precision.
  • Familiarity with banking regulations and privacy policies is a plus.


Ready to take your career to the next level? Apply now to join a team that’s not just about banking, but about making a difference in every customer’s experience.

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