Service Desk Engineer

7 days ago


Spring Hill, United States Vaco by Highspring Full time

Client is looking for a Service Desk Engineer to support operations and serve as a technical expert within a manufacturing environment. Hands-on support for both legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing). NEED strong troubleshooting skills and can support both front-office + factory-floor systems/employees. Location: Everyday On-Site (Spring Hill)Compensation: $50,000-$60,000 Required Qualifications:5+ years of IT support experience Experience supporting manufacturing environmentsand related hardware/software setups.Strong knowledge of Windows operating systems: XP, 7, 10, 11; Server 2003 through 2022.Proficiency with hardware support, including desktops, servers, networking gear, and printers.Familiarity with Active Directory, DNS, DHCP, and Group Policy.Experience with ticketing systemsand documentation best practices.Ability to prioritize tasks and manage multiple technical issues efficiently.Excellent communication skills and a strong sense of ownership.Preferred Qualifications:Experience with virtualization (VMware, Hyper-V) and/or cloud platforms (Azure).Microsoft Environment/InTuneVoIP experience would be nice Duties:Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003)and modern systems (Windows 10/11, Server 2016/2019/2022).Support printing systems including networked and industrial printers common in manufacturing environments.Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, thin clients, and peripherals.Manage OS deployments, updates, and configuration across a diverse IT environment.Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar).Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime.



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