Bilingual (French/English) Customer Program Specialist

2 weeks ago

Hiawatha, United States Channel Fusion Full time

Job Summary: We are seeking a dynamic and customer-focused Bilingual Customer Program Specialist to join our Co-Op Operations Team. The successful candidate will be a motivated self-starter with a strong work ethic who possess excellent organizational skills, demonstrated professional written and oral communication skills, dedication to client service and support as well as the ability to multitask.


Responsibilities:


Customer Relationship Management and Support

  • Provide exceptional phone, email, and chat French/English customer support for our client’s Co-Op programs.
  • Utilizes knowledge of client program guidelines and business rules to review, form independent judgments, determine compliance, and process incentives claims within service level agreements.
  • Being part of a culture of performance and continuous improvement and collaborating with internal team to optimize delivery of support and service.


Qualifications

  • AA Degree in Business, Accounting or related field.
  • Bachelor’s Degree in Business Administration or Communications preferred.
  • Proven track record of excellent customer service.
  • Detailed oriented and strong organizational skills.
  • Demonstrate excellent written and oral communication skills, able to effectively communicate to all levels of management.
  • Provide a high level of service to both external and internal customers and clients.
  • Ability to work independently and in a team environment to foster a strong working environment.
  • Possess problem solving qualities, ability to prioritize and adjust to the circumstances, and a high degree of efficiency in time management skills.
  • Strong math skills, attention to detail and proficiency in MS office products including Word, Excel, and Outlook are highly desirable.

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