Director of Strategic Accounts

3 weeks ago

Santa Clara, United States MultiLane Full time

Company Overview:

MultiLane Inc. is a leading high-tech company that provides cutting-edge solutions for the high-speed IO test and measurement market. With a commitment to innovation and excellence, we enable our partners to accelerate their time to market and overcome industry-defining challenges.

 

Position Overview:

We are hiring a dynamic and experienced Director of Strategic Accounts to drive sales growth and expansion in the high-speed test and measurement/interconnect markets. A successful candidate will assume the primary role in managing key strategic accounts. This includes scoping new business opportunities within said accounts, fostering strategic partnerships, nurturing/scaling existing projects, driving cross selling to promote full portfolio and directing post-sales support cases. The DSA will work closely with the MultiLane Inc FAE/Sales teams, along with engineering teams to align product delivery timelines and specifications with the customer requirements.

 

This position reports directly to the President/General Manager of MultiLane Inc (Hani Daou).

 

Roles and Responsibilities:

 

1) Strategic Account Relationship Management:

· Establish strong cadence with key customer stakeholders to understand demand forecast, specific product feedback and requirements.

· Act as primary point of contact for key strategic accounts for all feedback and inquiries; interface between internal MultiLane teams and stakeholders at external accounts.

· Strive for 100% completion of booking targets and associated KPIs.

 

2) Pre- and Post-Sales Support:

· Ensure demand forecast is properly scoped out by operations and engineering teams.

· Expand MultiLane’s beachhead within established accounts to identify additional sales opportunities.

· Comprehensively log all opportunities (closed/lost/won/scheduled) within said accounts in our HubSpot CRM.

· Regularly follow-up internally with post-sales order fulfillment, ensuring backlog is being fulfilled in a rapid, efficient, and proactive manner.

· Ensure technical issues/requirements are properly funneled to the correct FAE, follow up with internal FAEs to ensure all open technical issues are addressed comprehensively and swiftly.

 

3) Strategic Contributions to Sales & Marketing:

· Actively contribute to MultiLane global sales strategy in terms of sales tactics, engagement timelines, customer requirements.

· Provide input to marketing teams as pertains to suggested improvements on product promotion and brand awareness.

 

4) General Sales Management and Support:

· Interface with general MultiLane customers for sales support, company presentations/visits/meetings etc., as needed by the overall business.

· Assist and drive strategic engagements and opportunities, even those outside of the initial list of supported accounts.

· Independently identify new opportunities for revenue, align with internal team on plan of attack.

 

Requirements:

 

5 years of work experience

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