Training Specialist

4 weeks ago


Fairfield, Ohio, United States Motion Recruitment Full time

Our client, a global company that specializes in energy management and automation, is looking for a Training Specialist to join their team in Fairfield, OH

What You Will Be Doing

  • Plans, conducts, coordinates and implements a comprehensive training program for staff
  • Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
  • Prepares new representatives by conducting an orientation to processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training
  • Determines training needs by observing; studying based on the high volume of Trouble tickets being created, service and customer experience results reports; conferring with management
  • Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions in a classroom environment and remotely; developing outcome improvement resources
  • Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
  • Attend global and regional meetings/training sessions.

Required Skills & Experience

  • Ability to develop training and methodology programs that are unique to the organization's goals, values and mission statement
  • Customer sales and service training experience (minimum of 3 years in industry or related field)
  • Ability to handle multiple projects and prioritize
  • Must be able to travel up to 25%
  • 5+ years in a training environment
  • 3+ years methods and procedures documentation and development.
  • Bachelor's degree or higher.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.


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