Technical Support Specialist

4 days ago

Fairfield, Ohio, United States Standex Full time

**Overview of the Role**

We are seeking a highly skilled and motivated individual to join our team as an IT Specialist at Standex. This position is located in Sugar Land, TX, and requires a strong technical background with expertise in troubleshooting hardware, software, and network issues.

The ideal candidate will possess excellent communication skills as well as the ability to work independently to resolve technical problems efficiently. In this role, you will work closely with the Electronics IT Team, Standex Enterprise IT team, and the service desk to provide onsite technical support to end-users.

Main Responsibilities:

  • Provide onsite technical support to end-users at Amran Offices.
  • Serve as Tier 2 support by diagnosing and resolving hardware, software, and network issues in a timely manner.
  • Install, configure, and maintain computer systems and peripherals.
  • Set up and troubleshoot printers, scanners, and other office equipment.
  • Assist with software installations, updates, and patches.
  • Collaborate with the IT team to implement and maintain IT infrastructure projects.
  • Train end-users in basic IT procedures and best practices.
  • Perform routine maintenance tasks such as system updates and backups.
  • Manage security and availability of site-specific business applications.
  • Secure operational technologies in collaboration with the Enterprise team.
  • Work with local IT/facilities vendors to ensure site is running effectively.
  • Ensure compliance with company IT policies and procedures.
  • Follow all safety and IT security policies and procedures.
  • Participate in an on-call, after-hours rotation with the Standex IT team.
  • Other duties as assigned.

Requirements:

  • Bachelor's degree in an Information Technology related field preferred.
  • At least three (3) years related IT experience.
  • Windows server and PC deployment, administration, and troubleshooting.
  • Experience with Active Directory, Exchange, and Office 365 administration.
  • Basic networking skills.
  • A true team player that is motivated to complete tasks and projects without onsite supervision.
  • Ability to handle highly confidential information/material.
  • Flexibility to work after hours as needed.
  • Participation in an on-call rotation shared by IT N America team members.

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