L2 Technical Support/ Network Admin

2 weeks ago


Woodridge, United States Insight Global Full time

Required Experience:

  • Minimum of 3-5+ years of relevant experience as a Desktop Support/Network Admin or Systems Admin Professional
  • Proficient in Server Administration and Networking, with experience in supporting Microsoft Windows 10 and Office 365 applications.
  • Strong background in Active Directory and general system administration tasks.
  • Excellent communication abilities, capable of guiding customers step-by-step through problem resolution.
  • Experience using ticketing systems such as ServiceNow.
  • Experience troubleshooting printers, particularly Zebra printers.
  • Ability to install, move, and lift equipment weighing up to 50 lbs.
  • Must have a valid driver’s license and a vehicle for site-to-site travel.
  • Strong analytical and problem-solving abilities.
  • Good interpersonal skills with strong oral and written communication capabilities.
  • A strong desire to learn and grow within the IT field, go-getter mentality


Plus (Not Required):

  • Specific experience in the logistics/supply chain industry.
  • A 4-year degree is desired.
  • Any relevant certifications such as CompTIA A+, Security Certification, Microsoft Certified Professional (MCP), or ITIL Foundation Certification.
  • Experience working with EDI-related problems.
  • Additional knowledge in SQL, PowerShell, and Windows service setup.
  • Experience using Manage Engine or similar ticketing systems.
  • Experience supporting warehouse operations and distribution management buildings


Day to Day:

One of the largest Supply Chain and Logistics companies is looking for a skilled Desktop Support/Network Administrator to join their growing team. This role involves traveling to all 17 sites in the Chicago area to provide on-site technical support. You will work closely with the enterprise network admin team to ensure seamless operation and maintenance of our network infrastructure in our Distribution Centers.

Key Responsibilities:

  • On-Site Technical Support: Travel to various sites to provide hands-on support for network, phone, and desktop issues.
  • Printer Management: Manage and troubleshoot a fleet of 50+ Zebra printers, addressing reconfiguration and ongoing issues.
  • Network Administration: Handle networking tasks such as taking down and reconfiguring access points (APs) and upgrading network circuits to 5 Gbps.
  • Helpdesk Support: Assist corporate end-users through the helpdesk by diagnosing problems and offering solutions through a logical sequence of questions.
  • Problem-Solving: Utilize strong troubleshooting skills to resolve a wide variety of technical issues efficiently, minimizing downtime.
  • Documentation: Document procedures and follow established protocols to help IT Management identify and address recurring trends.
  • Communication: Effectively communicate issues and resolutions to users, ensuring they are informed and satisfied with the support provided.
  • Hardware/Software Setup: Set up new hardware and software as needed.
  • On-Call Support: Be available for on-call support as required.



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