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Field Service Technician

2 months ago

Bowie, United States IW Technologies Full time

The following are preferred or desired unless specifically stated:


• High school diploma or equivalent required; CompTIA A+ Certification or AS degree preferred.

• Minimum One (1) year IT technology store support experience preferred.

• Demonstrated proficiency across all IT store support technologies using advanced troubleshooting techniques, including point of sale, network, printers, digital multi-meter, cabling, etc.

• Sub-assembly hardware repair experience preferred.

• Demonstrated proficiency in the use of common troubleshooting utilities.

• Professional communication and interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively using all standard business methods of communication.

• Advanced written communication skills required to provide accurate notation, invoicing, and equipment information within each service request.

• Must work well within a fast-paced logistics environment, moving product quickly within the supply chain.

• Strong organizational skills required.

• Must possess a strong sense of urgency in managing customer Service Level Agreement(s).

• Must have a demonstrated ability to work in adverse repair environments.

• Must possess ability to work independently.

• Must pass criminal background, pre-employment drug screening, and Motor Vehicle Record check

• Other duties assigned as needed.


Key Responsibilities include, but not limited to:

• Troubleshooting, repair, installation, and de-installation of technology issues in live customer environments.

• Complete maintenance, repairs, installations, and recovery of all supported hardware within an aggressive SLA (Service Level Agreement) environment.

• Manage service request for projects and break/fix maintenance.

• Responsible for managing all logistics hardware handling requirements.

• Responsible for maintaining clear, accurate and timely updates on all service requests in adherence with service request standards.

• Work with customer support centers on service problem updates, support issues, and concerns with supported IT systems.

• Adhere to repair standards and service levels established for each customer.

• Must have the ability to work a flexible schedule including night(s) and weekend(s).

• Must have the ability to provide personal transportation. Extensive driving may be required, and travel will be reimbursed.

• Approximately 10% out of town travel will be required.