Support Services Analyst

1 month ago


Louisville, United States Pinnacle Partners, Inc Full time

Pinnacle Partners is assisting our client in their search for a Support Services Analyst to join their team in the Louisville, KY area. This successful resource will be responsible for performing first and second level technical support.

RESPONSIBILITIES:

  • Respond to user inquiries based on documented SLAs
  • Assist customers with installs, upgrades, and configuration issues
  • Update support tickets daily
  • Monitor and escalate tickets as needed
  • Demonstrate proactive and solution-oriented problem solving skills

REQUIREMENTS:

  • Experience in an IT/Desktop support environment
  • Experience supporting PC/LAN networked environments
  • Ability to assist with configuration and staging of systems
  • Ability to carry out inspections and repairs of hardware
  • Ability to participate in on call rotation

PREFERRED SKILLS/CHARACTERISTICS:

  • Bachelor’s degree or relevant technical certifications
  • Prior experience with restaurant/hospitality POS systems
  • SQL exposure

TERMS:

This is a direct hire opportunity with a salary up to $55K based on experience. They offer benefits including full medical, dental, and vision along with 401K, generous PTO, and other soft benefits.



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