Product Analyst I
2 months ago
Job Title: POS Analyst I
Summary: Join our team as a POS Analyst I, where you'll assist in the development, maintenance, and support of our Point-of-Sale (POS) systems. You'll work closely with various stakeholders to ensure our POS systems meet business requirements and run smoothly. We’re looking for someone with strong analytical skills, a technical background, and the ability to troubleshoot and resolve system issues.
Essential Duties and Responsibilities:
- Assist in the development and implementation of POS system enhancements and new functionalities.
- Help develop and maintain a POS technology roadmap.
- Collaborate with business and technical teams to gather and analyze requirements for POS system changes.
- Ensure the successful delivery of cross-functional projects.
- Support the integration of POS systems with other enterprise systems and customer-facing technology.
- Provide 3rd level support for POS systems, troubleshooting and resolving system issues.
- Conduct and coordinate end-user training sessions and develop training materials.
- Create and maintain application documentation, including technical flow charts, process diagrams, end-user guides, FAQs, and change/configuration management documents.
- Assist in the development of disaster recovery plans and procedures for POS systems.
- Monitor POS system performance and conduct regular system audits to ensure data integrity and efficiency.
- Prepare status reports and presentations for senior management.
- Participate in developing and implementing POS system strategies and roadmaps.
- Provide off-hours support as needed for mission-critical systems.
- Perform other duties as assigned by the Director of Point of Sales Products.
Qualifications:
- Experience with POS systems, particularly Vista Group cinema software, including implementation, configuration, and support.
- Strong analytical and problem-solving skills with effective technical troubleshooting abilities.
- Excellent communication and interpersonal skills for collaboration with cross-functional teams.
- Proficiency in creating technical documentation and training materials.
- Experience with system integration and data sharing between different enterprise systems.
- Knowledge of project management principles and methodologies.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong attention to detail and commitment to quality.
Preferred Skills:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent work experience.
- Experience with project management tools and methodologies.
- Familiarity with Agile and Waterfall project management methodologies.
Professional Skills:
- Demonstrated ability to communicate complex technical concepts clearly to various audiences.
- Effective decision-making skills, even under pressure.
- Strong written and verbal communication skills to interact with business unit staff and IT management.
- Disciplined, process-oriented individual capable of leading implementation of best practice controls and processes.
- Good problem-solving skills for complex network topologies, with the ability to escalate appropriately while gathering pertinent information.
- Proven ability to work successfully in a high-volume, technically demanding job, providing excellent customer service.
- Flexible and willing to travel to other locations.
- Proactive in identifying and correcting infrastructure deficiencies.
- Team player, excellent collaborator and leader.
- Mature, poised, and confident in the face of adversity.
- Highly organized and capable of providing technical leadership with minimal day-to-day guidance.
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