Mid-Market Account Manager

4 days ago

Bluefield, United States Segra Full time

Segra is searching for a dynamic and experienced Mid-Market Account Manager to work within our Beckley/Bluefield, WV market. Remote in Beckly/Bluefield, WV area.


Role Overview:

The Mid-market Account Manager (MAM) will be primarily responsible for retaining existing revenue and generation of sales uplift revenue in the existing customer base. The MAM must meet the experience and/or the education/training requirements of their specific Job Description. The MAM will have a quota based on producing new revenue from assigned accounts and/or geographic territory assignments. Additional sales representatives, short-term targeted sales efforts or blitzes, or additional personnel maybe assigned to territories as determined by management or the needs of the company.

The MAM will have daily customer account management responsibility with an assigned base of accounts to monitor for customer satisfaction, to assist Customer Service when necessary to resolve customer issues, and as needed, to help pursue additional revenue opportunities with these accounts.

Qualifications:

  • Education: Degree in sales / marketing or related field, equivalent work experience, or a combination thereof
  • Experience: Previous Enterprise level, ILEC-CLEC sales experience preferred and/or managed services experience preferred
  • At least 5+ years of telecommunications sales or technology sales experience specifically including sales of products such as core connectivity, extended connectivity, storage and cloud services, and/or security solutions; other past sales experience will be considered on a case by case basis
  • Some experience with serving and selling to mid-market and/or major enterprise accounts (i.e. sales >~$5 MRC)
  • Key Competencies:Strong Communication skills; Time management skills; Proficiency in Microsoft Office; Prior experience with Microsoft Dynamics preferred
  • Ability to design strategic plans to position Segra products and services to align with customers changing needs.
  • Conduct quarterly account review meetings to ensure Segra is secure as the provider of choice.
  • Problem solving skills to change products and services as needed.
  • Leverage relationships with existing base to act as referrals to prospective major companies.

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.


Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

  • Medical, dental, vision insurance
  • Life insurance
  • 401(k) match
  • Tuition and gym reimbursements
  • Vacation/PTO, paid holidays, floating holidays
  • Volunteer days, parental leave


Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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