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Fraud & Chargeback Analyst

2 months ago

East Rutherford, United States Michael Kors Full time

*We are only able to consider candidates with U.S. citizenship or a green card. No F-1 OPT, H-1B, or other visa holders will be considered.*


Who You Are:

The Fraud & Chargeback Analyst plays a crucial role in maintaining the integrity of financial transactions and protecting the assets of our organization against fraudulent activities. You must be detail-oriented, analytical, and proactive in identifying potential threats and vulnerabilities. You will perform various fraud and chargeback-related operational tasks. These will include identifying issues, gathering information, formulating data-driven decisions, producing actionable analysis, and driving to resolution.


What You’ll Do:

  • Monitor and react to Fraud system tools, reports, and alerts. Research into records and transactions and investigate cases of payment fraud based on information from fraud detection.
  • Identify, analyze, and interpret trends or patterns in data. Ensure the quality, accuracy, and completeness of data and alerting processes.
  • Perform daily fraud and chargeback related transactional activities.
  • Identify and detect suspicious orders by interpreting large, complex, sensitive data using advanced systems and methodologies.
  • Provide evidence to contest buyer payment disputes on behalf of the organization across various payment platforms.
  • Perform linkage across multiple transactional sources.
  • Act as a critical team member during investigations, through data gathering, analysis, and reporting.
  • Analyze E-commerce performance to investigate and interpret data from websites to increase approvals/accepted orders, reduce fraud and false positives.
  • Monitor and reporting key metrics and figures, transforming data into operational insights.
  • Collaborate with other departments to implement fraud prevention strategies and identify areas for improvement.


You’ll Need to Have:

  • 4-year degree in relevant field
  • Minimum of 2+ years of e-commerce fraud prevention and detection, chargeback, data analysis (Financial / Business Operations), or Revenue Assurance
  • Proficiency in data analysis and the use of data automation tools
  • Proficiency in Microsoft Excel
  • Knowledge of MS-Office Suite (Word, PowerPoint, Visio, and Access)


We’d Love to See:

  • Knowledge of SQL
  • Experience with data visualization tools (Tableau, PowerBI, etc.)


MK Perks:

  • Generous PTO & Holiday Schedule
  • Summer Fridays
  • Internal mobility across Michael Kors, Jimmy Choo, Versace
  • Cross-brand Discount
  • Exclusive Employee Sales
  • Fav 5 Cards (MK Discount for friends and family)
  • 401k Match
  • Paid Parental Leave
  • Thrive Wellness Program
  • Commuter Benefits
  • Gym Discounts


At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V


In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.