Membership Experience Partner

2 weeks ago


San Francisco Bay Area, United States Groundfloor Full time

Groundfloor is a membership space where you can switch up your surroundings, try new experiences, and find your community. Our spaces combine thoughtful design with genuine connection, making room for conversations that spark collaborations and workdays that feel a bit more inspiring. While we're growing quickly, our foundation remains unchanged: creating spaces where members feel at home and relationships grow naturally.


We're looking for a Data-Driven Membership Experience Manager to join our leadership team. This is a critical role working directly with founders to shape the future of Groundfloor. You'll understand that great member experiences come from both intuition and insights, shaping how members experience our spaces from day one. This role combines analytical thinking with operational know-how to keep our community thriving and our standards high as we grow, balancing the numbers with the human touch that makes Groundfloor special.


Responsibilities:


Member Experience Management

  • Oversee the complete member journey, from onboarding to daily interactions, ensuring a consistent and high-quality experience.
  • Collect and analyze data on member attendance, engagement, and satisfaction to identify trends and opportunities for improvement.
  • Develop and optimize touchpoints, such as welcome processes, event follow-ups, and community communications, to strengthen connections.


Event Programming & Partner Management

  • Collaborate with Community Managers to develop innovative programming that resonates with various audience segments within the membership base.
  • Travel between locations to support the execution of partner and member-led events, ensuring they align with Groundfloor’s community standards and values.
  • Assist with setup, coordination, and post-event analysis to continuously improve the programming experience.
  • Establish clear processes and guidelines for partner events to ensure consistency, quality, and alignment with community standards.
  • Use feedback loops and data-driven insights to evaluate and improve event success, iterating on best practices.


Data & Process Development

  • Implement systems to track and measure key membership KPIs, such as attendance, event participation, and space utilization.
  • Use data to identify patterns and gaps in member engagement and recommend actionable strategies to address them.
  • Partner with internal teams to create scalable processes for onboarding, event coordination, and community operations.


Day-to-Day Operations

  • Act as a liaison between members and the Groundfloor team, addressing issues, collecting feedback, and fostering connections.
  • Ensure the physical spaces reflect the high standards of Groundfloor, delivering a welcoming and functional environment.
  • Monitor real-time data to anticipate and resolve operational challenges, ensuring a seamless member experience.


What We’re Looking For

  • Experience: 3-5+ years in hospitality or membership services, with a proven track record of driving improvements through data.
  • Data Expertise: Proficiency in using analytics tools to measure and interpret data, driving actionable insights and processes.
  • Event Management Skills: Hands-on experience coordinating and executing events, with a strong sense of operational excellence.
  • Empathy & Communication: Exceptional ability to connect with people and create a warm, inclusive experience for all members.
  • Attention to Detail: A meticulous approach to managing processes, ensuring every detail contributes to the Groundfloor standard.
  • Problem-Solver: Comfortable navigating challenges and finding creative solutions in a dynamic environment.
  • Travel: Hybrid and on-site between our locations in Bay Area and LA.


Why Join Groundfloor?

  • Work closely with a mission-driven team focused on building real-life connections and fostering community.
  • Be part of a welcoming environment where your ideas and insights directly impact the member experience.
  • Competitive pay, benefits, and opportunities to grow alongside Groundfloor.


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