Dispatch and Customer Service Rep Manager

6 days ago


Peabody, United States Spencer Home Services Full time

Company Description

Spencer Home Services, formerly known as Holland Energy, is a family-owned and operated business in Peabody, MA, with over 40 years of experience serving homes and businesses in Essex County and the North Shore. Specializing in Plumbing, Heating, Cooling, Sewer, Drain, and Electrical services, we prioritize reliability and creating personalized experiences for our clients.


Role Description

This is a full-time on-site role for a Dispatch and Customer Service Rep Manager at Spencer Home Services. The Manager will oversee day-to-day operations of dispatch services and customer support, ensuring customer satisfaction and a seamless experience. Responsibilities include full dispatching responsibilities, managing customer service representatives, monitoring customer interactions, and implementing strategies to enhance the overall customer experience.


Qualifications

  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Experience in Customer Service and Customer Experience
  • Excellent interpersonal and communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving and conflict resolution abilities
  • Strong leadership and team management skills
  • Knowledge of dispatch systems and customer service software
  • Previous experience in the home services industry is a plus
  • Willingness to be trained to a high level
  • Must be able to travel for short periods to attend off site training


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