Account Manager

4 days ago


Shawnee, United States Bestway International, Inc. Full time

About the Role

We are seeking a motivated Account Manager to join our Domestic Freight team. This role is crucial in ensuring seamless operations and exceptional service for our customers. As an Account Manager, you will drive process improvements, manage freight logistics, and build lasting relationships with both customers and carriers. If you thrive in a fast-paced, dynamic environment, this is the opportunity for you.



Key Responsibilities

  • Freight Management: Ensure timely pick-up and delivery of shipments, exceeding customer expectations for on-time service while proactively addressing service issues.
  • Customer Engagement: Build and maintain strong customer relationships by providing professional and timely communication, offering support during challenges, and relaying service updates.
  • Carrier Relations: Develop and sustain effective partnerships with carriers, managing capacity challenges and influencing availability during peak periods.
  • Operational Coordination: Oversee load tracking, status updates, appointment scheduling, and rescheduling to maintain smooth operations.
  • Efficiency Optimization: Manage detention details, resolve invoice discrepancies, and contribute to process automation initiatives to enhance operational efficiency.
  • System Updates: Set up vendor profiles, update shipment systems, and ensure all requirements meet customer and carrier expectations.



Qualifications

Basic Requirements:

  • Undergraduate degree or 2+ years of equivalent professional experience, ideally focused on logistics, operations, or process improvement.

Preferred Skills:

  • Proven ability to solve complex problems under pressure.
  • Innovative mindset with a focus on improving efficiency and effectiveness.
  • Strong communication and organizational skills, with attention to detail and swift execution.
  • Ability to work collaboratively with diverse teams, customers, and carriers.
  • Analytical and critical thinking skills to navigate logistical challenges.
  • Passion for delivering exceptional service to customers and transportation partners.



Why Join Bestway International?

  • Great benefits: 401k, Medical, Dental, Vision, Life
  • Work with a team of logistics professionals committed to excellence and innovation.
  • Be part of a growing organization where your contributions directly impact our success.
  • Competitive salary and hybrid work options for work-life balance.
  • Opportunities for professional development and career growth.


 



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