Sr. Application Support Specialist

2 weeks ago

New York, United States Phaxis Full time

Key Responsibilities:

The Senior Application Support Specialist will play a pivotal role in overseeing the performance and stability of critical business applications. Working closely with development teams, IT staff, and business stakeholders, the Senior Specialist will ensure seamless operation, identify and resolve complex issues, and lead initiatives to enhance application functionality. Key responsibilities include:

• Leading the diagnosis, troubleshooting, and resolution of advanced application issues, providing technical expertise and guidance to junior team members.

• Collaborating with business units to gather and analyze requirements for new features and system enhancements and translating these into actionable technical specifications.

• Developing and implementing robust monitoring and performance tuning strategies to ensure optimal system availability and efficiency.

• Designing and conducting comprehensive training sessions and workshops for end-users and IT staff to promote best practices and effective use of business applications.

• Creating, updating, and refining technical documentation, policies, and procedures to support ongoing system operations and knowledge transfer.

• Acting as a key liaison between IT and business stakeholders to communicate system changes, updates, and enhancements.

• Proactively identifying opportunities for system optimization and process improvements to drive operational excellence and support business goals.

• Managing and maintaining relationships with external vendors and service providers to ensure quality support and timely resolution of issues.

• Leading efforts in evaluating and integrating new technologies and tools that align with the organization’s strategic objectives and future growth.

Qualifications:

• 5+ years of experience in application support, business systems analysis, or software development, with a focus on complex, enterprise-level applications.

• Proven track record of managing and resolving high-priority incidents and complex technical challenges.

• Strong expertise in software systems, troubleshooting methodologies, and root cause analysis.

• Excellent problem-solving skills and a strategic mindset, with the ability to anticipate potential issues and proactively address them.

• Exceptional communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.

• Proficiency in database management and SQL; experience with data analysis and reporting tools is a plus.

• Demonstrated experience in cloud platforms such as AWS, Azure, or Google Cloud, including knowledge of cloud-based application support and infrastructure management.

• Proficiency in scripting languages such as Python or PowerShell, with the ability to automate and streamline support processes.

• Experience with industry-standard platforms such as Netsuite, Shopify, or similar systems, with a strong understanding of their integration and support requirements.

• Proven leadership abilities, with experience mentoring and developing junior team members.

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