Telecommunications Technician

4 weeks ago


Los Angeles, United States Prosum Full time

Location: Los Angeles, CA (Onsite)

Responsibilities:

  • Install and remove phones, headsets, telecom equipment, and fax machines.
  • Provide phone and softphone training to end users.
  • Support before and after dial plan migrations to 7 digit dialing.

User Training:

  • Train employees on using the new dial plan effectively.
  • Provide documentation and resources to help users understand dialing rules and call handling features.

Required Knowledge and Experience:

  • At least 1 year of experience working as a VoIP technician.
  • In-depth knowledge of VoIP systems and IP Protocols.
  • Knowledge of hardware endpoints.
  • Network layer 1 and punch down terminations on 110 block/patch panels.
  • Time management skills.
  • Familiarity with remote support.
  • Excellent troubleshooting skills.
  • Advanced written and verbal communication skills.



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