Support Engineer

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Dallas, United States LHH Full time

SENIOR SUPPORT ENGINEER - W2, Contract 3+ months position, on-site Dallas zip code 75219

  • 3+ years of experience in an IT Support role required (IT degree or certifications will be considered in lieu of experience and evaluated on a case-by-case basis)
  • "On call" remotely during the holiday schedule
  • Level 2 to 3
  • Azure, Slack, Zoom, etc.
  • Troubleshooting, IT issue resolution
  • Support computer systems, hardware, software, video conferencing systems, and network systems both on, and periodically offsite
  • High level of support for 100+ end users in multiple locations
  • Hardware/software support for all workstations, systems, and servers
  • Network and security issues
  • Inventory of all end-user hardware and software
  • New user onboarding process, end-user access to systems, create/disable user accounts, and provide necessary onboarding training as directed

• High level of proficiency with Microsoft Office applications

• Strong level of knowledge on Windows, Mac, and Server Operating Systems

• Strong level of knowledge on iOS and Android devices

• Experience with Active Directory, Microsoft Azure AD, and Intune is preferred

• Experience working with Slack, Sophos, Duo, ConnectWise, PDQ Deploy/Inventory, Tenable.io, and Egnyte

• Experience working with a Mobile Device Management solution (MDM)

• Experience working with StarLeaf video conferencing systems and Zoom

• Experience working with VPN’s, Multi-Factor Authentication (DUO), access control systems, and CCTV systems



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