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Customer Service Representative

3 months ago

Mukilteo, United States ACL Digital Full time

Duration: 6 months (with possible extension)


Position Responsibilities:

• Successful training completion is a contingency of this assignment

• Engages customers proactively. Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.

• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.

• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.

• Facilitates interactive experiences with general public, groups and event guests as requested.

• Proactively addresses and/or reports safety issues or concerns.

• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.

• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.

• Complete assigned tasks as instructed and report back to leadership teammates with any concerns.

• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.

• Proficient with ticketing system and functions, and other locations as trained and assigned.


Required Skills

• Typically 4 or more years' related work experience in a role which required strong customer service and communication skills

• Typically 1 or more years’ experience with a role that requires presenting, training, teaching, or acting in a client facing environment

• Public speaking

• Leading Tours

• Presenting


Preferred skills:

• Six months experience giving public tours and/or public speaking while representing a brand

• Six months experience with technology related to events, exhibits, or POS

• Proficient with Microsoft office tools


Preferred soft skills?

• Experience working in a team environment

• Proven reliability, punctuality and regular attendance

• Ability to retain information quickly