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Bilingual Customer Service Representative

2 months ago

Boca Raton, United States Insight Global Full time

Qualifications:

  • Fluent in Spanish (Written and verbal communication)
  • High school diploma or GED
  • 2 years’ experience working in a call center environment preferred
  • Must type at least 25 - 30 wpm
  • Strong analytical and problem-solving skills
  • Excellent Microsoft Office (Excel, Word, Power Point, Outlook)


Job Duties:

  • Provide excellent & empathetic customer service in English or Spanish, while listening/communicating with customers and callers to understand and resolve their questions, issues, and/or needs.
  • Adjudicate claims submitted online & over the phone for various types of coverage
  • Effectively communicate information regarding contract coverage, claim processes, claim decisions, and more to customers, dealers, and coworkers.
  • Identify and notate calls that need to be transferred and/or escalated to the appropriate channel(s).
  • Troubleshoot problems (such as technical difficulties) and drive resolutions.