Technical Writer
3 weeks ago
CornerStone Technology Talent Services (TTS) is seeking a highly skilled Technical Writer to join our team. This is an excellent opportunity for a motivated individual with strong experience in documenting business processes, workflows, and operational procedures. The ideal candidate will have advanced skills in creating clear, concise, and well-structured documentation for various business departments, and a process-driven mindset.
Key Responsibilities:
Operational Documentation:
- Document business processes, workflows, and operational guidelines for departments such as HR, Legal, Administration, Scheduling, and 401K.
- Map out and document procedures, interdepartmental collaborations, and governance structures.
Visual Documentation:
- Create technical diagrams, workflows, and data flow diagrams using MS Visio to visually represent business processes, information flows, and governance structures.
Expert MS Word Usage:
- Leverage advanced features of MS Word such as styles, indexes, cross-references, and structured formatting to create complex documents that maintain consistency and clarity.
Liaison Role (Business Analyst Skills):
- Act as a liaison between business units and other teams to gather detailed information through interviews and stakeholder collaboration.
- Translate operational information into clear, structured documentation.
Process-Oriented:
- Analyze and document complex business workflows and operations in a logical, easy-to-follow manner.
- Clarify how departments function and interact, with a focus on detailing processes and how they are executed and managed.
Ideal Candidate Qualifications:
Writing Samples:
- Must provide writing samples of operations guides or similar documentation that demonstrate your ability to organize and write for business processes.
Collaborative and Calm Demeanor:
- Excellent collaboration and communication skills are essential. You should be able to work with various stakeholders, gathering information efficiently and avoiding overcomplication.
- A calm and professional demeanor is a must to foster smooth collaboration without causing stress to the team.
Additional Skills:
- Experience across industries is acceptable, but prior experience in documenting operational processes in finance (e.g., 401K operations), HR, legal, or administration is preferred.
- Strong organizational skills and attention to detail.
- Proficiency in MS Visio and advanced MS Word skills are mandatory.
- Clear and concise writing style with a strong focus on process documentation.
- A business-focused mindset, capable of understanding and documenting how departments function and interact within an organization.
- Ability to work calmly under pressure in a busy, collaborative environment.
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