Technical Writer

3 weeks ago


Dallas, United States CornerStone Technology Talent Services Full time

CornerStone Technology Talent Services (TTS) is seeking a highly skilled Technical Writer to join our team. This is an excellent opportunity for a motivated individual with strong experience in documenting business processes, workflows, and operational procedures. The ideal candidate will have advanced skills in creating clear, concise, and well-structured documentation for various business departments, and a process-driven mindset.


Key Responsibilities:


Operational Documentation:

  • Document business processes, workflows, and operational guidelines for departments such as HR, Legal, Administration, Scheduling, and 401K.
  • Map out and document procedures, interdepartmental collaborations, and governance structures.


Visual Documentation:

  • Create technical diagrams, workflows, and data flow diagrams using MS Visio to visually represent business processes, information flows, and governance structures.


Expert MS Word Usage:

  • Leverage advanced features of MS Word such as styles, indexes, cross-references, and structured formatting to create complex documents that maintain consistency and clarity.


Liaison Role (Business Analyst Skills):

  • Act as a liaison between business units and other teams to gather detailed information through interviews and stakeholder collaboration.
  • Translate operational information into clear, structured documentation.


Process-Oriented:

  • Analyze and document complex business workflows and operations in a logical, easy-to-follow manner.
  • Clarify how departments function and interact, with a focus on detailing processes and how they are executed and managed.


Ideal Candidate Qualifications:


Writing Samples:

  • Must provide writing samples of operations guides or similar documentation that demonstrate your ability to organize and write for business processes.


Collaborative and Calm Demeanor:

  • Excellent collaboration and communication skills are essential. You should be able to work with various stakeholders, gathering information efficiently and avoiding overcomplication.
  • A calm and professional demeanor is a must to foster smooth collaboration without causing stress to the team.


Additional Skills:

  • Experience across industries is acceptable, but prior experience in documenting operational processes in finance (e.g., 401K operations), HR, legal, or administration is preferred.
  • Strong organizational skills and attention to detail.
  • Proficiency in MS Visio and advanced MS Word skills are mandatory.
  • Clear and concise writing style with a strong focus on process documentation.
  • A business-focused mindset, capable of understanding and documenting how departments function and interact within an organization.
  • Ability to work calmly under pressure in a busy, collaborative environment.

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