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General Manager

2 months ago

Burbank, United States OSO Collection Full time

Join the Hotel Burbank family and help lead Southern California’s latest and greatest lifestyle destination for everyday adventure seekers and bright-minded movers and shakers. We’re launching a collection of new options to fuel every kind of California dream—and we’re looking for a colorful character to be a key leader of our growing team.


Job Summary:


Manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.



Duties and Responsibilities:


  • Oversee the day-to-day operations and assignments of the hotel staff; development and communication of departmental strategies and goals.  Communicate and enforce policies and procedures. 
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.  Alert Managing Partners of potentially serious issues.
  • Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.  Provide regular direction and oversee hotel operations as follows:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
  • The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives. 
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
  • Accounting and purchasing controls and procedures are implemented and maintained.
  • Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports.
  • Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
  • Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Owners and/or Principals – regarding operational updates and current issues
  • Vendors – to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media) 
  • Perform other duties as assigned.



Minimum Qualifications:


  • Bachelor’s degree in Hotel Administration, Business Administration or equivalent
  • Four to six years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.  
  • Type and level of experience required may vary slightly based on size and complexity of operation.  Must speak fluent English.


  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often. 
  • Ability to travel to attend workshops, conferences, etc.
  • May be required to work nights, weekends, and/or holidays.


Preferred Qualifications:


  • Other languages preferred


Physical Requirements:


This job requires ability to perform the following:

  • Standing and moving about the facilities
  • Carrying or lifting items weighing up to 25 pounds
  • Using a keyboard to generate correspondence, reports, etc.
  • Handling objects, products, and equipment



*The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job.