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Network Operations Center Analyst
4 months ago
Position: NOC Technician/Analyst (2nd Shift)
Location: Tampa, FL (Downtown Tampa) 100% on Site
Duration: 6 month Contract to Hire
SHIFT: Monday-Friday ~ 1:00pm to 10:00pm EST
Desired Skillset:
- 1-3+ years in technical support
- Experience working in a Data Center
- Experience with running cables/cabling, racking/stacking servers, putting gear into racks, and decommissioning equipment
- Experience with Managed Services companies
- Familiar with various networking fundamentals related to routers, switches, LAN, WAN
- Prior experience in a Network Operations Center/Data Center environment is desirable
- Troubleshooting shooting skills
- Proficient with word processing and spreadsheet software, Internet software and email.
- Ability to learn billing software systems and access online support/tools.
Bonus Experience:
- Prior experience in a Network Operations Center/Data Center environment is desirable
- knowledge of RF signals and HFC networks
- MS Office, internet software, e-mail communication, ICOMs billing system preferred.
- Experience or exposure to Virtualization (VMware, Zerto, OR Veeam)
- An understanding or ability to learn of local, long-distance and toll free telephony, recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment.
Daily Responsibilities:
- Will be working in the data center and will need help with anything and everything that goes along with managing a data center – including: cabling, racking, stacking, setting up computers, installations, operating hand trucks, unboxing, decommissioning and packing items up, shelf assemble, building out the storage room.
- Respond to alerts, incident tickets and email requests presented to Network Operations
- Work as first level escalation for NOC 1
- Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed
- Perform daily routines and tasks as required
- Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures
- Accurately document all issue details in appropriate ticket or notification tools
- Assist in communication and notification of major events to internal teams
- Assist with modification and creation of standard operating procedures
- Ensure appropriate communication occurs between shifts
- Additional duties and responsibilities as required
