Help Desk Manager

2 weeks ago

Conshohocken, United States Spring EQ Full time

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to

  • Be kind and treat all people – teammates, customers, and vendors – with respect and consideration
  • Be adaptable and embrace change
  • Be accountable and take responsibility and deliver the effort to fully complete the task
  • Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
  • Be part of the solution and solve problems, find the answers, and collaborate
  • Work hard, have fun, and get things done

The Help Desk Manager will be responsible for overseeing the daily operations of a team of 3-5 Help Desk engineers, ensuring efficient and effective support for all users. This role requires a strong leader with expertise in Atlassian global administration, Jira, Assets, Confluence, Change Management, and Microsoft Office 365 administration support. The ideal candidate will have a proven track record in managing help desk operations, team performance, and IT service management.


Responsibilities

  • Team Performance Management: Lead, mentor, and manage the help desk team to ensure high performance and professional development.
  • PC Lifecycle Management: Oversee the entire lifecycle of PCs, including procurement, deployment, maintenance, and disposal.
  • User Onboarding/Offboarding: Manage the onboarding and offboarding processes for users, ensuring smooth transitions and access management.
  • Ticket Reviews: Conduct regular reviews of help desk tickets to ensure timely resolution and adherence to service level agreements (SLAs).
  • T1 Ticket processing: Expect to allocate at least 8 hours per week resolving tickets in addition to supporting the team.
  • Vendor Management: Collaborate with vendors to procure and manage IT assets and services.
  • Asset Tracking and Reporting: Maintain accurate records of IT assets and generate regular reports on asset status and utilization.
  • Change Management: Implement and manage change management processes to ensure minimal disruption to IT services.
  • Monthly Help Desk Metric Reporting: Prepare and present monthly reports on help desk performance metrics to senior management.
  • Project Support: Provide support for IT projects as needed, ensuring alignment with help desk operations and objectives.


Qualifications

  • Education: Bachelor’s degree in computer science, Information Technology or related field.
  • Experience: Minimum of 5 years of experience in a help desk or IT support role, with at least 2/3 years in a managerial position.
  • Technical Expertise: Expertise in Atlassian administration, Jira, Assets, Confluence, Change Management, and Microsoft Office 365 and Entra ID administration.
  • Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop team members.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with all levels of the organization.
  • Problem-Solving: Strong analytical and problem-solving skills, with a focus on delivering practical and efficient solutions.
  • Organizational Skills: Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.

Benefits

  • 401k Company Match
  • Commuter Benefits
  • Company Holidays
  • Credit Union Membership
  • Dental Insurance
  • Dependent Care Plan
  • Disability Insurance
  • Employee Assistance Program
  • Life Insurance
  • Medical Insurance
  • Paid Time Off Plan
  • Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

  • Help Desk Manager

    2 weeks ago

    Conshohocken, United States Spring EQ Full time

    Overview Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of...

  • Help Desk Manager

    7 days ago

    Conshohocken, United States Spring EQ Full time

    Overview Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of...

  • Spring EQ | Help Desk Manager

    2 weeks ago

    conshohocken, United States Spring EQ Full time

    OverviewSpring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of...

  • Front Desk Service Representative

    1 week ago

    Conshohocken, Pennsylvania, United States Concord Hospitality Enterprises Company Full time

    Job DescriptionWe're seeking a skilled Front Desk Clerk or Guest Services Clerk to join our team at Concord Hospitality Enterprises Company. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes. You will work closely with our housekeeping,...

  • Front Desk Lead

    5 days ago

    Conshohocken, Pennsylvania, United States Concord Hospitality Full time

    Job Description">We are seeking a Night Auditor to join our front desk team. This is a challenging and rewarding role that requires attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service.Responsibilities">Process all financial transactions accurately and efficientlyManage the front desk operations...

  • Night auditor/PM Desk Agent

    4 months ago

    Conshohocken, United States Crestview Management, LLC Full time

    The Hotel Night Auditor/PM Desk Agent is responsible for ensuring the accuracy of the hotel's financial records and providing exceptional customer service to guests during the overnight shift and PM Shift Key Responsibilities Balance and reconcile daily financial transactions. Prepare and distribute daily reports to management. Assist with guest check-in...

  • Front Desk Associate

    4 weeks ago

    Conshohocken, Pennsylvania, United States Orangetheory Full time

    **Join Our Team at Orangetheory!**We're seeking a highly motivated and customer-focused individual to fill the role of **Front Desk Associate - Membership Sales**.**Responsibilities Include:**Providing exceptional service to members and guests.Processing membership sales and renewals.Managing the front desk area, including answering phones and responding to...

  • Front Desk Associate

    3 weeks ago

    Conshohocken, United States EL1 Sports Full time

    Job Type Part-timeDescriptionWe are looking for energetic, creative, and enthusiastic Front Desk Associates to join our team. The Associate is the face of the facility, offering friendly assistance to all who enter. Responsibilities also include answering the phone, scheduling lessons, answering questions, giving directions, maintaining retail inventory,...

  • Nighttime Hotel Operations Manager

    5 days ago

    Conshohocken, Pennsylvania, United States Concord Hospitality Full time

    We are proud to offer a rewarding career opportunity as a Nighttime Hotel Operations Manager at Hotel West & Main, Tapestry by Hilton. As a Front Desk Night Auditor, you will play a key role in ensuring the smooth operation of our hotel and delivering exceptional guest experiences.Job SummaryThis is an exciting opportunity to join a dynamic team and take...

  • Nighttime Financial Service Manager

    5 days ago

    Conshohocken, Pennsylvania, United States Crestview Management, LLC Full time

    Job Summary: The Night Auditor/PM Desk Agent is a vital member of our overnight operations team, responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.Main Accountabilities:Balance and reconcile daily financial transactions, ensuring accurate and up-to-date...

  • Front Desk Receptionist

    2 months ago

    Conshohocken, United States Envision Healthcare Full time

    Job Description We have an exciting opportunity for full-time Front Desk Receptionist in Conshohocken, PA. The Front Desk Receptionist is responsible for assisting Human Resources and the Director of Facilities with assigned general administrative duties. This is a Monday - Friday 8:30am - 5pm position! Company Overview: Envision Healthcare is a leading...

  • Financial Transaction Manager

    2 weeks ago

    Conshohocken, Pennsylvania, United States Crestview Management, LLC Full time

    Job Description: Financial Transaction Manager - PM ShiftEstimated Salary Range: $45,000 - $60,000 per annumCrestview Management, LLC seeks a skilled Financial Transaction Manager to join our team on a PM shift. As a key member of our front desk operations team, you will be responsible for managing financial transactions, preparing reports, and providing...

  • IT Support Specialist

    6 days ago

    Conshohocken, Pennsylvania, United States Graffen Business Systems Full time

    About Graffen Business SystemsWe are a leading IT consulting and managed services provider based in Conshohocken, PA. Our team is passionate about delivering exceptional support to our clients.Job SummaryWe are seeking a skilled Tier 2 Help Desk candidate to join our team. As a Technical Help Desk Analyst, you will provide technical support for our clients'...

  • Customer Service Representative

    5 days ago

    Conshohocken, Pennsylvania, United States Concord Hospitality Full time

    Key Responsibilities">As a Front Desk Night Auditor, you will be responsible for managing the front desk operations during non-peak hours. This includes processing all financial transactions accurately and efficiently, managing the front desk operations, communicating effectively with guests, colleagues, and management, and maintaining a clean and organized...

  • Sales and Guest Services Representative

    4 weeks ago

    Conshohocken, Pennsylvania, United States Orangetheory Full time

    **About Orangetheory:**At Orangetheory, we're passionate about helping our members achieve their fitness goals. As a **Sales and Guest Services Representative**, you'll play a key role in supporting our studio's success.**Key Responsibilities:Greet and welcome guests with enthusiasm and knowledge.Manage the front desk, answering phones and responding to...

  • Night Auditor

    3 months ago

    Conshohocken, United States Concord Hospitality Full time

    Description We are hiring a Night Auditor at Hotel West & Main, Tapestry by Hilton! We are looking for someone that has a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working...

  • Sales Representative

    6 days ago

    Conshohocken, Pennsylvania, United States Hand & Stone - FGG Spas Full time

    Job SummaryHand & Stone Conshohocken is seeking a Sales Associate to join our front desk team. The successful candidate will be responsible for promoting our products and services, achieving sales goals, and providing exceptional customer service.The ideal candidate will have a strong background in sales, retail, or service, and possess excellent...

  • Night Auditor

    5 days ago

    Conshohocken, Pennsylvania, United States Concord Hospitality Full time

    Company Overview">We are a dynamic hotel management company, Concord Hospitality, seeking a highly skilled Night Auditor to join our team. Our mission is to provide exceptional hospitality services to our guests, and we believe that this role is crucial in achieving our goal.Job Summary">We are looking for an organized and detail-oriented individual to work...

  • Tier 2 Desktop Engineer

    7 days ago

    Conshohocken, Pennsylvania, United States Graffen Business Systems Full time

    Tier 2 Desktop Engineer Job DescriptionWe are seeking a skilled Tier 2 Help Desk candidate to join our team. The successful candidate will provide technical support for our clients' Microsoft core business applications, computer hardware, network hardware, and security solutions.ResponsibilitiesProvide tier 2 technical support for complex issues related to...

  • Receptionist Professional

    2 weeks ago

    Conshohocken, Pennsylvania, United States Envision Healthcare Full time

    Envision Healthcare is seeking an experienced Receptionist Professional to join our team in Conshohocken, PA. This is a full-time position with a salary range of $48,000 - $58,000 per year.The successful candidate will provide front desk support, answer phone calls, greet employees and visitors, and perform general administrative tasks. They will also work...