Customer Retention Manager

2 weeks ago


Broomfield, United States Talent Groups Full time

Title: Customer Retention Specialist


Location: Westminster, CO (80021) / Remote


Employment Type: 5+ Month W2 Contract (No C2C or Sponsorship)


Job Description:

Join a leading enterprise software company in Westminster, CO, as a Customer Retention Specialist. Ideal candidates have prior experience in customer relationships management for technical products and have excellent customer communication skills.


Responsibilities:

  • outbound calls to address customer renewal concerns and dissatisfaction.
  • ownership of customer issues and ensure proactive resolution.
  • and resolve customer concerns independently.
  • exceptional customer service through effective communication.
  • directly with customers to overcome adoption barriers.
  • interactions according to quality standards.
  • data to identify retention improvement opportunities.
  • with Support to address customer escalations.
  • content to meet customer adoption needs.
  • with the Churn Prevention Team on retention strategies.
  • detailed updates in Salesforce.


Talent Groups appreciates all applicants but will contact those who meet the interview requirements.

Talent Groups is dedicated to equal employment opportunity. #LI-JH1



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