Customer Retention Manager
2 weeks ago
Title: Customer Retention Specialist
Location: Westminster, CO (80021) / Remote
Employment Type: 5+ Month W2 Contract (No C2C or Sponsorship)
Job Description:
Join a leading enterprise software company in Westminster, CO, as a Customer Retention Specialist. Ideal candidates have prior experience in customer relationships management for technical products and have excellent customer communication skills.
Responsibilities:
- outbound calls to address customer renewal concerns and dissatisfaction.
- ownership of customer issues and ensure proactive resolution.
- and resolve customer concerns independently.
- exceptional customer service through effective communication.
- directly with customers to overcome adoption barriers.
- interactions according to quality standards.
- data to identify retention improvement opportunities.
- with Support to address customer escalations.
- content to meet customer adoption needs.
- with the Churn Prevention Team on retention strategies.
- detailed updates in Salesforce.
Talent Groups appreciates all applicants but will contact those who meet the interview requirements.
Talent Groups is dedicated to equal employment opportunity. #LI-JH1
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