Customer Service Agent

3 weeks ago


Broomfield CO, United States US Main Full time

Broomfield, CO - 12002 Airport Way - Hybrid



The Customer Solutions Specialist is accountable for managing the order to delivery process for large customer accounts.

You will collaborate with the Customer and Field Sales to meet service objectives and deliver growth.
You will be responsible for driving productivity initiatives and delivering cost and service improvements in partnership with Supply Chain and Field Sales.
You have SAP experience (preferred)



Bachelor’s Degree (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)
3 years of progressive Customer Service, Logistics or Supply Chain experience
Experience in Order Fulfillment & Management, Transportation, Pricing Structure and the Credit and Returns process.
SAP, MicroStrategy, Forecasting, Planning, Inventory Management preferred.
logical, creative and comprehensive approach to problem solving
Judgment to resolve issues with the appropriate sense of urgency including after standard business hours support.
Displays attention to detail for both accuracy and content.
intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions and pivot tables.



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