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Commercial Lines Client Service Specialist
3 months ago
WHO WE ARE
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE’RE LOOKING FOR
We are seeking individuals with a strong drive for success, a passion for continuous learning and growth, and the ability to consistently deliver exceptional results to fill the role of Client Service Specialist. As a member of our team, you will play a crucial role in assisting in day-to-day client delivery. This position offers an exciting opportunity to provide first class hospitality to internal and external clients, business partners and vendors, while collaborating with a highly skilled, diverse team. You will have the opportunity to help drive innovation in a fast-paced, supportive environment.
A GLIMPSE INTO YOUR DAY
- Serve as front-line administrative processor.
- Develop professional business relationships with all clients and demonstrates a clear understanding of the client’s core business.
- Assist in managing client expectations, service commitments, and anticipates needs of the client.
- Quickly identify and resolve basic client service issues.
- Support account management staff by handling basic client issues when account manager is unavailable.
- Act as the ambassador of Relation culture to clients, visitors, and team members by communicating in a professional and courteous manner.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- High School diploma or equivalent.
- Proficient in using Microsoft Office Suite.
- Ability to learn and adapt quickly to new technologies and software.
- Strong customer service skills with the ability to deliver exceptional service and build lasting relationships.
- Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external clients, business partners, and insurance carriers.
- Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize work effectively.
- 2+ years in account service with preference given to individuals with commercial and/or personal insurance product experience.
- Property & Casualty license from state of domicile preferred; however, you must have the ability to obtain your insurance license within 90 days of hire.
WHY CHOOSE RELATION?
- Competitive pay.
- A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
- Career advancement and development opportunities.
- Paid training and continuing education to obtain/maintain your insurance license.
