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Senior Technical Support Representative

4 months ago

Manheim, United States Brady Corporation Full time
Who we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look.
Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.
Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.
Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
What we need:
We are seeking a Senior Technical Support Representative with experience in a high level support environment and JavaScript, Scanner and Printer knowledge to help us provide support to customers with questions on our variety of products.
What you’ll be doing:
  • Maintaining a Support Queue (Salesforce CRM)
  • Providing Support to cases coming from our channels (Phone, Web and Email)
  • Phone Support hours 7:30 am to 5:00 pm
  • Troubleshooting, diagnosing and solution of inquiries using outbound channels (phone or email)
  • Processing RMA request
  • Providing Warranty information for customer assets
  • Developing solutions for customers including JavaScript customizations, Printer Setup, firmware and other upgrades as well as licensing and software.
  • Support Sales Staff inquiries
  • Documenting Solutions on Cases
What you’ll need to be successful:
  • 3 years experience providing Support
  • Strong analytical and problem solving skills (Troubleshooting)
  • JavaScript, Allen Bradley, and Siemens knowledge
  • Scanners and printers knowledge or similar technology
  • Must be a self-starter and able to learn new technology quickly
  • Thrive in a fast paced team environment
Benefits:
  • Complete insurance coverage starting on first day of employment – medical, dental, vision, life
  • 401(k) with company match
  • Tuition reimbursement
  • Bonus opportunity
  • Vacation and Holiday pay