Call Center Manager

4 weeks ago

Durham, United States Medix™ Full time

Do you have experience as a call center manager and are ready to transition into a rewarding industry? This is the PERFECT opportunity for an individual to set their roots down with a large Clinical Research Network. The ideal candidate will be bilingual in Spanish (MUST HAVE) and have a minimum of 2 years of experience as a call center manager.

IMPORTANT:

This position will start off as remote, however it will eventually switch over to being 100% in person in Durham, NC. Candidate MUST be local to the area or willing to relocate, relocation assistance is available

Summary:

This position involves the management and leadership of processes dedicated to continuous improvement within the recruitment department. The primary focus is on delivering exceptional patient customer service, optimizing quality management, workforce planning, recruitment strategies, coaching, and training.

Duties/Responsibilities:

  • Lead and supervise the daily operations of the patient recruitment call center, including managing staffing, training, and performance evaluation of call center staff
  • Implement and uphold call center best practices to ensure seamless call flow, efficient inquiry handling, and compliance with relevant regulations and guidelines
  • Monitor key call center metrics and performance indicators to evaluate the effectiveness of recruitment efforts and initiate data-driven improvements
  • Cultivate and maintain relationships with potential study participants to establish trust and rapport
  • Execute patient-centered engagement strategies to ensure a positive experience throughout the recruitment process
  • Address patient inquiries, concerns, and feedback to enhance patient satisfaction and study compliance
  • Collaborate with clinical trial sponsors, investigators, and research teams to comprehend study requirements and tailor recruitment plans accordingly
  • Identify target patient populations and suitable recruitment channels based on study protocols and therapeutic areas
  • Ensure strict adherence to all applicable regulations, guidelines, and ethical standards governing clinical research and patient recruitment
  • Maintain a comprehensive understanding of Good Clinical Practice (GCP) and other relevant guidelines to ensure the call center's compliance
  • Implement measures to safeguard patient confidentiality and data security during the recruitment process
  • Develop and maintain relationships with potential study participants to foster trust and rapport
  • Implement patient-centric engagement strategies to ensure a positive experience throughout the recruitment process
  • Address patient queries, concerns, and feedback to enhance patient satisfaction and study compliance
  • Perform other duties as assigned.

  • Call Center Specialist

    2 weeks ago

    Durham, United States EmergeOrtho Full time

    DescriptionEmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with...

  • Call Center Specialist

    4 days ago

    Durham, United States EmergeOrtho Full time

    Description EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist...

  • Patient Engagement and Recruitment Call Center Manager

    4 weeks ago

    Durham, United States Medix™ Full time

    Must be bilingual in Spanish.Will start remote and transition to fully onsite in Durham, NC.The Manager of the Patient Engagement and Recruitment Call Center plays a pivotal role in overseeing the operational excellence of the Patient Engagement and Recruitment Call Center. This position involves the management and leadership of processes dedicated to...

  • Patient Service Center Representative

    1 week ago

    Durham, United States Central Dermatology Center Full time

    Central Dermatology Center is looking for an enthusiastic, courteous, and professional individual to join our Patient Service Center. The ideal candidate will be able to provide superior customer service over the phone in a fast-paced environment while maintaining a positive and pleasant demeanor. Minimum of one year of experience in a customer service...

  • Patient Service Center Representative

    7 days ago

    Durham, United States Central Dermatology Center Full time

    Central Dermatology Center is looking for an enthusiastic, courteous, and professional individual to join our Patient Service Center. The ideal candidate will be able to provide superior customer service over the phone in a fast-paced environment while maintaining a positive and pleasant demeanor. Minimum of one year of experience in a customer service...

  • Patient Service Center Representative

    14 hours ago

    Durham, United States Central Dermatology Center Full time

    Central Dermatology Center is looking for an enthusiastic, courteous, and professional individual to join our Patient Service Center. The ideal candidate will be able to provide superior customer service over the phone in a fast-paced environment while maintaining a positive and pleasant demeanor. Minimum of one year of experience in a customer service...

  • Emergency Communications Technician

    2 weeks ago

    Durham, United States City of Durham, NC Full time

    Work, Serve, Thrive.  With the City of Durham   Advance in your career while making a real difference in the community you serve. Hiring Range: $19.28hr - $23.45hr  ($1.50 shift premium during the hours of 4:00 PM and 8:00 AM)  (Please note that salary range higher than the minimum will be based on prior 911 experience).  Work Day/Hours: Hours...

  • Financial Center Manager Associate

    3 weeks ago

    Durham, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,...

  • PATIENT SERVICE CENTER REPRESENTATIVE

    4 days ago

    Durham, NC 27713, USA, United States Central Dermatology Center Full time

    Central Dermatology Center is looking for an enthusiastic, courteous, and professional individual to join our Patient Service Center. The ideal candidate will be able to provide superior customer service over the phone in a fast-paced environment while maintaining a positive and pleasant demeanor. Minimum of one year of experience in a customer service...

  • Care Assistant

    3 weeks ago

    Durham, United States Comfort Call Limited Full time

    Company Description What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and curveballs. With a career as a Care Assistant at City & County for every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our...

  • IM Easy Access Raleigh/Durham: OUTP ONLY

    1 week ago

    Durham, United States Med Career Center, Inc Full time

    Looking for a change of pace and a change of place? Community Health Center located in scenic northeastern North Carolina seeking FM/IM and Med-Ped physicians to provide excellent quality patient-centered health care in an outpatient-only setting. No hospital call; after-hours telephonic call is light. We need individuals committed to a rural practice with...

  • Event Management Intern | Durham Convention Center

    2 weeks ago

    Durham, United States teamworkonline Full time

    OverviewThe Event Management Intern will receive hands on experience in the Venue Management industry by working in the Event Services and Food Services departments. The Events and Food Services Departments are responsible for coordination, design, execution and completion of various events held at the Durham Convention Center. The internship will consist of...

  • Data Center Network SME

    2 weeks ago

    Durham, United States Tanisha Systems Full time

    Data Center Network SMEDurham NC -100 percent onsite role from Day 1Contract The role requires in depth knowledge and expertise in complex on-premises, hybrid and cloud networking and security infrastructure, specifically Dell, Vmware, NetApp, Containers, Cisco networking technologies such as data centre (ACI), Wireless LAN Controllers, Cisco I.S.E & DNA...

  • Manager of Pathology

    3 weeks ago

    Durham, United States WakeMed Full time

    Job DescriptionAbout WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOEPosition Information:The...

  • Manager Purchasing

    5 days ago

    Durham, United States UNC Medical Center Full time

    Responsible for leading the development and implementation of procurement for UNC Health. The Purchasing manager will provide administrative leadership within UNC Healths purchasing department. This position will work collaboratively with the HCS Pu Purchasing, Manager, Purchasing Manager, Supply Chain, Leadership, Health, Manufacturing, Healthcare

  • Manager of Pathology

    2 weeks ago

    Durham, United States WakeMed Full time

    About WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOEPosition Information:The Core Laboratory...

  • Manager of Pathology

    3 weeks ago

    Durham, United States WakeMed Full time

    About WakeMed:Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOEPosition Information:The Core Laboratory...

  • Clinical Nurse I: Critical Care Float Pool

    2 weeks ago

    Durham, United States Albany Medical Center Full time

    Department/Unit:Critical Care Float PoolWork Shift:SOP Float Pool Tier I (United States of America)The Clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes...

  • Clinical Nurse II: E4: General Med/ Surg

    4 weeks ago

    Durham, United States Albany Medical Center Full time

    Department/Unit:Medical/Surgical Hospitalist - E4Work Shift:Day (United States of America)The Clinical Nurse contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the...

  • Infrastructure Project Manager

    3 days ago

    Durham, United States The Select Group Full time

    The Select Group is hiring an IT Infrastructure Project Manager for our client in Durham, NC. This position will sit onsite 3 days a week and WFH 2 days a week. Apply today!Project DetailsOur client is looking for a seasoned IT Infrastructure Project Manager to join the team and support the data center migration/consolidation projects for both North America...