Information Technology Support Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Must Haves:
- 1-2 years IT Support or related experience
- Technical knowledge of PC and Mac hardware platforms
- General networking knowledge
- Ability to develop technical documentation
- Ability to effectively troubleshoot various software issues effectively.
- Excellent communication and interpersonal skills
- Windows 10 and Office 365 knowledge
Plusses:
- Industry related certifications
- Bach degree, technical trade program or equivalent work experience
D2D:
Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within DSI defined service level agreements for DSI's headquarters-based users. Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time. Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority. Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification). Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes. Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones. Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.
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