Sr. Analyst, Robotic Process Automation

2 days ago

Plano, United States CarMax Full time

CarMax, the way your career should be


About The Team


The Automation Technology team is responsible for the overall strategy, delivery and performance of robotic process automation technologies and other automated solutions across the organization. Our goal is to deliver transformative solutions with a focus on innovation, continuous improvement and driving efficiency as a part of CarMax’s back-office intelligent automation service model.


Purpose of the role


As a Sr. Analyst, you will work closely with business, product and technology teams to develop/configure and implement automation solutions to ensure efficiency in the back-office and enable teams to effectively support our strategic goals.


What you will do – Essential Responsibilities


  • Leveraging technical expertise to lead automation opportunity identification activities, build business use cases and support the full software development lifecycle of robotic process automations to include, but not limited to, building conceptual design specifications and business/technical requirements; leading business and technology teams in developing integration/user acceptance/end-to-end test strategy and execution; building deployment plans, creating release documentation and stabilization planning.


  • Mining and analyzing business processes and data to understand current state and provide high level analysis, value add recommendations and technical solutions to the Automation Technology Center of Excellence (COE) and business partners.


  • Configuring and developing intermediate/advanced robotic process automations and objects using workflow principles in accordance with RPA industry standards.


  • Working closely with process engineers, business teams/leaders and technology partners to ensure technical, business, quality, security, and compliance requirements are validated and are in accordance with CarMax’s best practices and standards.


  • Assisting the operational support control room lead with rotations in automation job monitoring and incident management, change requirements implementation and providing timely responses and solutions as required.


  • Leverage intelligent automation industry trends and emergent technology knowledge to identify automation opportunities and lead proof of concept, tests and proof of value activities to assess feasibility and business value of new tools.


  • Lead, mentor, develop and train functional teams and less experienced analysts using technical expertise, best practices and industry standards for robotic process automation development, the automation lifecycle and other intelligent automation solutions such as intelligent document processing and generative AI.


  • Participate in project planning activities to include supporting automation prioritization decisions, budget forecasting and return on investment (ROI) tracking.


  • Supporting special projects as assigned by Senior members of the team and performing other duties as assigned.


Qualifications and Requirements


  • Minimum of 5+ years of relevant experience, including 3+ years of successful delivery and/or support of robotic process automation technologies or other automation technology solutions
  • Bachelor’s Degree preferred or equivalent work experience
  • Blue Prism, UI Path or other robotic process automation technology experience required
  • Understanding of object-based coding, macros and programming languages such as SQL, Python, Java, VBA and/or .Net and APIs
  • Experience with Microsoft (Excel, Access, PowerPoint) required
  • Familiarity with intelligent automation solutions such as Power Platform, intelligent document processing and data analytics/visualization tools such as Alteryx
  • Knowledge of project management methodology (agile or waterfall) and the systems software development lifecycle
  • Excellent analytical, problem-solving skills with the ability to think logically and conduct root cause analysis
  • Ability to manage multiple tasks and/or projects simultaneously to deliver on tight timeframes, adapt to changing priorities and drive to achieve team goals independently
  • Ability to work independently to resolve discrepancies, defects, and issues with the understanding of system and business impact and when to escalate/partner respectively
  • Excellent communication skills with the ability to create presentations and demos that present technical details to a non-technical audience and good written skills with the ability to produce clear and concise documentation
  • Ability to consider long- and short-term impact of decisions
  • Translate business requirements into technical solutions
  • Ability to train, support and provide guidance to other associates
  • Up to date with industry/emergent technologies



Work Location and Arrangement: This role will be based out of the Richmond, VA Home or Plano, TX office and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

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