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Sr. Systems Integration Business Analyst

1 month ago

Plano, United States Leading Torch LLC Full time

Sr. Systems Integration Business Analyst - Customer Data


We're seeking a skilled Sr. Systems Integration Business Analyst to join our team and help us elevate our customer experience through seamless data integration. The ideal candidate will possess a strong blend of technical expertise and business acumen, with a keen eye for detail and a passion for data-driven insights.


Key Responsibilities:

  • Requirements Gathering: Collaborate with stakeholders to gather and document business requirements related to customer data integration.
  • Analysis and Design: Analyze existing systems and data flows to design effective integration solutions that meet business needs.
  • Data Storytelling: Translate complex data analysis into clear, compelling data stories that communicate insights and drive business decisions.
  • Value Generation Documents: Develop value generation documents that highlight the benefits and ROI of integration solutions, supporting strategic business initiatives.
  • Data Mapping: Develop data mapping and transformation rules to ensure accurate and consistent data exchange between systems.
  • Integration Development: Work with development teams to implement integration solutions, including APIs, ETL processes, and middleware.
  • Testing and Validation: Conduct thorough testing of integration solutions to ensure data accuracy, integrity, and performance.
  • Documentation: Create detailed documentation of integration processes, data flows, and system interfaces. Able to synthesize functional & data flows to business friendly presentations that caters to wider audience.
  • Support and Maintenance: Provide ongoing support and maintenance for integration solutions, troubleshooting issues as they arise.
  • Stakeholder Communication: Maintain clear and effective communication with stakeholders throughout the project lifecycle.


Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • Experience: Minimum of 10 years of experience as a business analyst, systems integration, with a focus on customer data.
  • Technical Skills: Proficiency in integration technologies such as APIs, messaging, data processing, ETL concepts, and middleware. Experience with data mapping and transformation.
  • Domain Skills: Must have thorough understanding of customer domain and hands-on experience building solutions for customer domain, such as master data management, CRM, customer data warehouse etc.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to understand complex systems and data flows.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Data Storytelling: Proven ability to translate data analysis into engaging and actionable data stories.
  • Value Generation: Experience in creating documents that demonstrate the value and ROI of technical solutions.
  • Project Management: Experience with project management methodologies Scrum and Jira is a plus.


Preferred Qualifications:

  • Experience with CRM systems and customer data management.
  • Knowledge of data privacy regulations and best practices.
  • Certification in relevant technologies or methodologies (e.g., PMP, CBAP).