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SRE Delivery Manager

2 months ago

Dallas, United States Themesoft Inc. Full time

SRE Delivery Manager

FTE- Dallas. TX Location

This is a hybrid position requiring onsite presence in Dallas, TX for 3 days per week. Relocation assistance is not available.


Key Responsibilities

  • Team Leadership & Management: Lead, mentor, and develop a team of Site Reliability Engineers, ensuring they have the tools, resources, and skills needed to meet operational goals.
  • Service Delivery: Oversee the successful delivery of SRE services, ensuring system reliability, scalability, and performance.
  • Incident & Problem Management: Manage and coordinate incident response efforts, ensuring timely resolution and minimal disruption to services. Lead post-mortem analysis and implement improvements.
  • Process Automation & Optimization: Identify opportunities to automate manual processes, enhance system performance, and improve operational efficiency using best-in-class tools and methodologies.
  • Collaboration & Communication: Serve as the bridge between engineering, development, and operations teams to ensure smooth, coordinated efforts across projects and day-to-day operations.
  • Monitoring & Performance: Establish key metrics and monitoring strategies to proactively detect issues, and ensure system uptime and availability.
  • Change Management: Oversee changes to infrastructure and services, ensuring compliance with change management processes and minimal risk to system operations.
  • Capacity Planning: Conduct capacity planning to ensure systems can scale with growing demand, providing recommendations for infrastructure improvements.
  • Vendor & Stakeholder Management: Work closely with external partners and stakeholders, ensuring high-quality service delivery and contract adherence.


Qualifications

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.


Experience:

  • 8+ years of experience in IT operations, with at least 4 years in an SRE, DevOps, or similar role.
  • 3+ years of experience in a leadership or managerial role within a technology environment.
  • Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
  • Strong knowledge of CI/CD pipelines, automation frameworks, and monitoring tools such as Prometheus, Grafana, or Datadog.
  • Technical Skills:
  • Proficiency in scripting languages (Python, Bash, etc.) and infrastructure as code tools (Terraform, Ansible).
  • Deep understanding of Linux/Unix environments and networking.
  • Solid grasp of software development and systems architecture.
  • Soft Skills:
  • Strong leadership and interpersonal skills, with the ability to guide technical teams and collaborate across departments.
  • Excellent problem-solving and decision-making skills.
  • Strong communication skills, with the ability to present technical information to non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.


Preferred Qualifications

  • Experience working in Agile and DevOps environments.
  • Familiarity with ITIL frameworks and service management practices.
  • Experience in performance optimization and cost management in cloud environments.


Regards

Vinay S

vinay.s@themesoft.com