Marketing Advertising Support Specialist

1 week ago

Redmond, United States Apex Systems Full time

Title: Advertising Support Engineer

Location: Redmond, WA

Hybrid, 3 days onsite after training (fully onsite for training)

18 Month contract, potential to go perm

Candidate Location Requirements: Redmond, WA

  • This assignment will be 100% onsite during the ramp up period. Once completed, this will move to a hybrid schedule of 3 days onsite and 2 days remote.

Candidate Requirements

• Years of Experience Required: 2-3 overall years of experience in the field.

• Degrees or certifications required: Associates or Bachelor's degree is required to be eligible for this role.

• Disqualifiers: Candidates with super technical focused background will not exceed in this role. This role is customer facing and is more sales oriented.

• Best vs. Average: The ideal resume would contain:

- Proven ability to collaborate within a diverse environment.

- Flexibility: Ability to adapt to changes and handle project cancellations or shifts without prolonged complaints.

- Energetic - Displaying outward energy and enthusiasm, especially in a team with many introverts.

- Business Acumen

Top 3 Hard Skills Required + Years of Experience

1. Minimum 2 years Experience and confidence in interacting with customers, including handling customer service and sales-related tasks.

2. Minimum 2 years experience with project management or planning

3. Minimum 2 years experience with strong written and verbal communication skills.

• Purpose of the Team: The purpose of this team is responsible for managing small and medium business customers who advertise on the Bing search engine through paid search ads. They operate an experimentation and incubation space to test programs that support, service, and sell advertising to customers and engage directly with these customers to provide account management and optimization advice.

This team also develop documentation and training materials to hand off successful programs to scaled operations, such as call centers. Additionally, the team works on independent project tasks, such as reviewing customer feedback on the ads copilot and collaborating with engineering to improve the tool.

Key projects: This role will contribute to:

• Running experiments to test new advertising support and service programs.

• Developing job aids, training materials, and knowledge-based articles for scaled operations.

• Reviewing and analyzing customer feedback on the ads copilot to enhance its capabilities and address customer needs.

• Engaging in project work that includes heads-down, independent tasks like documentation and process improvement.

• Typical task breakdown and operating rhythm: The role will consist of:

• Meetings: Attending one or two meetings daily.

• Experiment/Incubation Work: Spending the bulk of the day (6 to 6.5 hours) on tasks related to experiments or incubation projects. This can involve training, collaborating, writing, calling customers, sending emails, or researching customers.

• Planning and Organizing: Allocating some time for planning, organizing, and managing emails.

• Customer Interaction: Preparing for and making calls to customers, following up with emails, and using scheduling tools to set up further conversations.

• Documentation: Working on job aids and documentation to streamline processes.

• Collaboration: Collaborating with team members, especially when in the office, to work on projects and share insights.

Compelling Story & Candidate Value Proposition

• What makes this role interesting?

• Networking Opportunities: Working directly with decision-makers and leaders in the advertising space, providing significant networking opportunities.

• Customer Interaction: Presenting to actual customers, including high-profile clients, which enhances professional exposure.

• Growth and Development: Significant opportunities for professional growth, with meaningful projects that align with personal career goals.

• Collaborative Environment: A strong team culture that emphasizes collaboration and diversity.

• Visibility: High visibility within the client, offering a chance to showcase work internally and externally.

• Incubation and Experimentation: Engaging in innovative projects and experiments, providing a dynamic and varied work experience.

Hard Skills Assessments

• Expected Dates that Hard Skills Assessments will be scheduled: ASAP

• Hard Skills Assessment Process: The assessment process will include 1 round with sponsor.

• Required Candidate Preparation: N/A

Summary:

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical support engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required

• 0-2 years experience required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage ones time

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

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