Major Incident Manager

1 month ago


Sunnyvale, United States HCLTech Full time

Required Skills:

• End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required.

• Ensure that all modes of communication are effectively used throughout the incident life cycle.

• Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks.

• Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan

• Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base.

• Driving, developing and managing the major incident process and associated procedures / systems

• Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.

• Conducting a thorough analysis and preparing the Major Incident Report (“MIR”) for every Major Incident after it is closed.

• Ensuring that all the resolution procedures are updated in the knowledge database / Work log

• Be an Evangelist for the Incident Management Process

• Expertise in ITIL processes

Preferred Skills:

• Experience in playing the Incident Manager role in Cloud and DevOps environment

• Experience in playing the role in Tech companies



  • Sunnyvale, United States Wipro Full time

    We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com.Role Overview: The Asset Management and Site Operations...

  • Storage Engineer

    1 week ago


    Sunnyvale, United States Zyxware Technologies Full time

    Title: Storage Engineer (Only W2)Locations – Austin, TX | SCV, CA | Elk Grove, CA | Maiden, NC (3 days Onsite)Duration: Contract This individual will be responsible for the day-to-day management of Enterprise Block and File Storage infrastructure. They will also be responsible for incident management as it relates to the SAN/NAS Storage infrastructure and...


  • Sunnyvale, United States Forhyre Full time

    Job DescriptionJob DescriptionForhyre is looking for engineers who can bring unique perspectives and innovative ideas to all areas of development and are interested in continuing to improve our platform through the ever-changing technology landscape. To be successful in this roleYou'll have the opportunity to design and implement major infrastructure...

  • Change Manager

    2 weeks ago


    Sunnyvale, United States Cynet Systems Full time

    Job Description: Pay Range $45hr - $51hr Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite, SaaS applications (e.g. Coupa, Zuora). Hands-on experience in fintech audit and compliance roles. Implement measures to safeguard the production environment through robust...


  • Sunnyvale, United States Talent Groups Full time

    Job DescriptionEstablish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite, SaaS applications (e.g. Coupa, Zuora)Hands on experience in fin tech audit and compliance rolesImplement measures to safeguard the production environment through robust Change and Release Management procedures....

  • Project Manager

    2 weeks ago


    Sunnyvale, California, United States Traylor Bros. Full time

    Long Island Community Hospital has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island's only independent community hospital, we are 100% committed to becoming the community's healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, our highly-advanced...


  • Sunnyvale, United States Resource Logistics Full time

    Role- Change Management consultant Please find the complete location: 1000 W Maude Ave, Sunnyvale, CA 94085. The resource needs to be in Bay Area, California as it is a hybrid position. Buy Rate- $45 on W2 Jd Required Skills: Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite,...


  • Sunnyvale, United States Dice Full time

    The resource needs to be in Bay Area, California as it is a hybrid position JD : Required Skills: Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite, SaaS applications (e.g. Coupa, Zuora) Hands on experience in fin tech audit and compliance roles Implement measures to safeguard...


  • Sunnyvale, United States Sira Consulting, an Inc 5000 company Full time

    Role- Change Management consultantWork location - 1000 W Maude Ave, Sunnyvale, CA 94085Duration-6-12 Months Contract Required Skills: Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite, SaaS applications (e.g. Coupa, Zuora)Hands on experience in fin tech audit and compliance...


  • Sunnyvale, United States Cygnus Professionals Inc. Full time

    Role: Change Management ConsultantLocation: Sunnyvale, CA 94085- Hybrid role (Need local candidates in CA)Job Type: ContractJob Description:Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite, SaaS applications (e.g. Coupa, Zuora)Hands on experience in fin tech audit and...

  • Project Manager

    2 weeks ago


    Sunnyvale, California, United States Collabera Full time

    HomeSearch JobsJob Description Project Manager Contract: Sunnyvale , California, US Salary: $68.00 Per Hour Job Code:End Date:Days Left: 12 days, 3 hours left Apply Job Title: Project/Program Manager III Duration: 9+ months Location: Sunnyvale, CA or Seattle, WA or Bellevue, WA Pay Range: $65/hr - $68/hr The position will have the following job duties: ...

  • Safety Director

    1 month ago


    Sunnyvale, United States Fanatics Inc Full time

    About the Team Fanatics Collectibles is a new company working at the intersection of collectibles and technology. Backed by some of the best investors, sports properties and operators in the world, we are integrating with Fanatics' global digital sports platform - which includes 900 sports relationships and more than 100 million reachable fans - to...

  • Project Manager

    2 weeks ago


    Sunnyvale, California, United States Collabera Full time

    Home Search Jobs Job Description Project Manager Contract: Sunnyvale , California, US Salary: $68.00 Per Hour Job Code: End Date: Days Left: 3 hours left Apply Job Title: Project/Program Manager IIIDuration: 9+ monthsLocation: Sunnyvale, CA or Seattle, WA or Bellevue, WAPay Range: $65/hr - $68/hr The position will have the following job duties: •...


  • Sunnyvale, United States Infoways Full time

    Job DescriptionJob DescriptionRequired Skills:Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite, SaaS applications (e.g. Coupa, Zuora) Hands on experience in fin tech audit and compliance roles Implement measures to safeguard the production environment through robust Change...

  • Cafe Manager

    1 month ago


    Sunnyvale, United States Compass Group USA Inc Full time

    Bon Appetit Position Title: Cafe Manager Salary: $85K - $87,550/year Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or...

  • Storage Admin

    2 weeks ago


    Sunnyvale, United States eTeam Full time

    Mandatory Skills : STORAGE- EClient ISILION Pya rate : 58/hr to 63/hr Responsibilities :- dhering to SLAs defined by the business/client Mentoring team members and training them for newer features/technologies Guiding team members in case of Technical/Operational Problems and Issues Handling Incidents related to backups Performing root cause analysis for...

  • Cafe Manager

    1 month ago


    Sunnyvale, United States Compass Group USA Full time

    Bon Appetit Position Title: Cafe Manager Salary: $85K - $87,550/year Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or...

  • Site Program Manager

    3 weeks ago


    Sunnyvale, United States THINK Together Full time

    Overview: Job Title: Site Program Manager Status: Full Time, Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manages successful day-to-day site operations and program activities. • Ensures that all program activities operate consistently and ethically within the mission and values of Think Together and align with the four core agreements: 1) Be...


  • Sunnyvale, United States Long Creek Herbs Full time

    Community: Long CreekAddress: 301 T.C. Lupton Blvd, Sunnyvale, TXElevate Healthcare Through Compassionate LeadershipJoin us as an Assistant Wellness Director and play an integral role in ensuring quality healthcare for our residents. Under the direction of the Wellness Director, your dedication will support residents' daily living activities while fostering...


  • Sunnyvale, United States Red Oak Technologies Full time

    TECHNICAL PROJECT MANAGER Sunnyvale, CA (HYBRID)- 5+ years + of Technical Project Management experience- 5+ years managing Java related and complex projects - Preferred Consultant with prior engineering experience who grew to a Project Manager - Expected to manage two projects Major & Minor Applications - New requirements, Compliance - Engineer to PM (Java...