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Technical Product Writer

3 months ago

Cerritos, United States Digital Watchdog® Full time

Technical Writer

Job Description:

  • Documentation Development:
  • Create, edit, and maintain high-quality technical documentation, including user manuals, online help, release notes, and other technical documents.
  • Collaborate with engineering, product management, and support teams to understand product details and ensure accurate documentation.
  • Organize and manage multiple documentation projects, ensuring timely delivery of high-quality content.
  • Maintain and update documentation to reflect new features, updates, and enhancements.
  • Conduct thorough research to gather information from various sources, including product specifications, engineering notes, and customer feedback.
  • Analyze and simplify complex technical concepts for a non-technical audience.
  • Develop and adhere to documentation standards, templates, and style guides to ensure consistency and quality across all documents.
  • Implement and maintain documentation best practices and methodologies.
  • Stay updated with the latest trends and tools in technical writing and documentation.
  • Work closely with cross-functional teams, including software developers, product managers, QA engineers, and support staff, to gather information and validate content.
  • Participate in product design and development meetings to ensure documentation requirements are considered.
  • Develop and maintain online help systems, tutorials, FAQs, and other user assistance materials.
  • Gather and incorporate feedback from end-users to continuously improve documentation quality and usability.
  • Review and edit content produced by other team members to ensure clarity, accuracy, and consistency.
  • Conduct usability testing on documentation and incorporate feedback to enhance the user experience.

Qualifications:

  • Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field.
  • Proven experience as a technical writer, preferably in the software or technology industry.
  • Excellent written and verbal communication skills.
  • Ability to quickly grasp complex technical concepts
  • Familiarity with version control systems and software development processes is a plus.