Client Manager
3 weeks ago
Addison Group's client is looking for a Client Success Manager to join their team in Denver, CO.
Job title: Client Success Manager
Type: Contract to hire
Industry: Information Technology
Hours: 8:00a-5:00p, M-F
Compensation: $24-$28 /hr total compensation
Location: Denver, CO (80202)
Hybrid: in-office for first 90-120 days, hyrbid flex after
Duties:
- Collaborate closely with team members to support client retention and expansion opportunities
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- Collaborate with the Project Management, Technical, and Operations teams to set up our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Requirements:
- B2B Account Management/Sales Experience
- Experience with Software as a Service (SaaS), or selling program software
- Professional communication
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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