Sr. Director, Product Design, AI/ML

2 weeks ago

Santa Clara California, United States ServiceNow Full time
Job Description

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.


This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to create product experiences they love.

Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design.

At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.


The AI/ML team:


As part of the Platform Design team, the AI Experiences Team Is the heart of our innovation strategy at ServiceNow.

The design team crafts the AI experiences that accelerate customer value across the platform.

We approach AI with a human-centered focus, ensuring that we deliver experiences that are not only delightful and useful, but responsible as well.

The leaders in this team are dynamic and transformational as they boldly pave the way to the future with our global teams.

The team works in collaboration with our partner organizations across ServiceNow with an AI-first mindset, working together to be the AI Platform company.

Learn more about our team here:

What you get to do in this role:

Oversee a portfolio of products, while acting as a mentor & manager to subordinates.

Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem

Collaborate with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world

Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans

Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others

Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions

Ensure a consistent experience across the mobile and desktop platforms

Participate in documentation development process such as user experience specifications, testing and evaluation

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