IT Service Desk Technician

4 days ago


Plymouth, United States Compunnel Inc. Full time

Job Title: IT Support Specialist (Service Desk Level 2)

Key Responsibilities:

  • Monitor and respond to help desk tickets, ensuring timely resolution of incidents and requests.
  • Document solutions in the ticketing system for accurate records and knowledge sharing.
  • Set up and deploy hardware such as computers, printers, and mobile devices using Microsoft Endpoint Manager.
  • Ensure proper operation of equipment, including workstations, phones, and printers.
  • Assist with user account setup and permissions using Active Directory and Azure AD.
  • Troubleshoot basic hardware and software issues, escalating complex problems as necessary.
  • Track and report recurring device performance issues.
  • Collaborate with IT teams and business units to facilitate software/hardware upgrades and purchases.
  • Provide on-site and remote IT support for internal users and visiting employees/contractors.
  • Address IT security issues and ensure compliance with security standards.
  • Share IT knowledge with team members to enhance collective expertise.
  • Support system implementations and upgrades.
  • Participate in managing network and hardware assets.
  • Collaborate with development teams during project lifecycles.
  • Complete additional tasks and responsibilities as assigned.

Qualifications:

  • Minimum of 2 years of Service Desk Level 2 experience with Windows, Microsoft 365, laptops, and printers.
  • Certifications such as ITIL, A+, Network+, or Microsoft are preferred.
  • Expertise with systems like Windows 10/11, Microsoft 365, Cisco VoIP, and ServiceNow.
  • Proven experience troubleshooting hardware and software issues.
  • Familiarity with IT support in a manufacturing setting is a strong plus.
  • Knowledge of data privacy laws and standards.
  • Ability to work independently and collaboratively with remote teams.
  • Strong written and verbal communication skills.
  • Proficient in planning and prioritizing tasks based on business impact.

This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced IT environment.



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