IT Application Support Manager

4 weeks ago

Houston, United States Insight Global Full time

Insight Global is assisting a technology client headquartered in Houston, TX to identify a high-performing, innovative and results-oriented Senior IT Application Support Manager. This is a direct hire, permanent position offering competitive pay, bonus potential, comprehensive benefits, and continuous learning opportunities. To be considered for this role, you must reside in Texas (preferably in or around the Houston area).


In this role, you will transform the Company's application support operations from the old-fashioned reactive break-and-fix model to a strategic partner that creates real value and helps the business gain a competitive edge through technology-driven innovations. We are seeking a proactive leader who creates the roadmap and executes the strategy and vision for the company's application landscape to generate actual business values. Other specific responsibilities include but are not limited to:

  • Drive a "Business First" mentality within the application support team, focusing on innovation and creativity in AI, automation, business intelligence, and process improvement.
  • Collaborate with executive management to create and exceed the IT department's annual goals, directly impacting business success.
  • Spearhead the implementation of process automation, data integration, and analytics solutions to propel application projects and unlock new possibilities.
  • Foster seamless collaboration with the business teams, ensuring expansion of usage of the existing system and smooth deployment and user adoption of the application systems.
  • Develop and track key performance indicators (KPIs) and Early Indicators of Future Success (EIFS) that directly translate to measurable business value.
  • Cultivate strong relationships with key vendors while maintaining a meticulous application asset inventory tracking system.
  • Partner with Internal Audit to administer and manage annual IT compliance audits and monthly internal reviews.
  • Design, implement, and test incident response, disaster recovery, and IT continuity plans, ensuring critical applications and systems remain operational during disruption.
  • Other duties as assigned.


Must Haves (Non-Technical):

  • Unparalleled ability to venture into the unknown – research, self-education, and exploration of new technologies.
  • A creative and innovative mindset with an overwhelming desire to improve existing processes and leverage technology for automation and optimization - someone who isn’t just satisfied with current and continuously searches for better process improvements.
  • Ability to consistently excel and deliver results that exceed expectations under minimal supervision - What’s your annual performance, are you meeting expectations or surpassing?
  • Excellent skills in proactiveness, communication, analysis, problem-solving, and critical thinking


Must Haves (Technical):

  • Bachelor’s degree in computer science, information technology, or a related field
  • Active PMP and/or ITIL certification
  • 10+ years in a leadership role, specifically in project management and supporting business applications, such as ERP systems, data warehouse, and CRM
  • In-depth knowledge of IT service management methodologies (ITIL)
  • Experience with ticketing systems, knowledge base, and configuration management tools
  • Experience with scripting languages (e.g., Python, PowerShell) and automation tools (e.g., Robotic Process Automation) to enhance support for AI and ERP systems


Compensation: Starting at $125k+ with a 15% bonus

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