Application Support Technician
3 weeks ago
- Experience with server application support including desktop applications and devices such as printers, handheld scanners and other point of sale equipment.
- Experience with managing help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets).
- A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical IT issues to non-IT technical staff/faculty.
- Experience in basic networking including wired and wireless configuration.
- Advanced knowledge of Microsoft Windows server and workstation.
- Advanced knowledge of system hardware and installation.
- Intermediate knowledge and understanding of database concepts and functionality (e.g. Oracle, MySQL, etc...).
- SQL knowledge. You should be able to run basic SQL queries joining multiple tables.
- Experience with SQL Developer or PL/SQL.
- Experience with NetSuite Preferred
2 or more years of related experience.
GENERAL SKILLS & COMPETENCIES:
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex issues
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
- Very good troubleshooting and problem solving skills
- PTO (Paid Time Off)
- Paid holidays
- Medical, Dental, and Vision benefits
- 401K
- Life Insurance, Short and Long Term Disability, AD&D
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Application Support
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