Program Manager

Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

When you join the team as a Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support.

We are seeking candidates with prior experience in patient support services. The ideal candidate will have a strong background in managing and supporting patient support programs, and understanding the unique challenges and needs associated with specialty pharmaceutical products. This includes familiarity with patient assistance programs, navigating insurance approvals, providing access to emotional and logistical support, and collaborating with healthcare professionals to ensure comprehensive patient care.

A typical day in the life of a Program Manager will include but not be limited to the following:

Operational Program Management

Understands client objectives and incorporates objectives into program service goals.

Ensures that PharmaCord executes program services in compliance with contracted service level

Accountable for management of client service request queue (Both completion and work in progress)

Responsible for the implementation and on-going management of client-specific business rules

Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service.

Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives.

Financial

Monitors and provides weekly updates on items impacting program financial forecast

Prepares activity summary for the development and review of client monthly invoices

Team selection, hiring, training and development

Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities

Partners with HR to ensure program staffing levels are achieved at all times

Works proactively with Human Resources to develop a steady pipeline of candidates

Drives training, development and retention of team

Client support

Prepares, reviews, analyzes client specific operational results

Primary responsibility for the preparation of client business review meetings with operational metrics and data insights

Point of contact for program/operational queries and issue resolution

Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions

This job might be for you if you:

The candidate must possess the following personal attributes:

• Demonstrate critical thinking and complex problem-solving skills while managing operational challenges
• Are able to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable)
• Are tech savvy meaning you have exceptional ability to understand complex platforms, data and technical language
• Are analytical and you find joy in drawing actionable insights from program data and analytics
• Take initiative and show commitment to team and organizational goals
• Are in tune with your emotional intelligence (ability to recognize emotions and their effects)
• Are able to manage disruptive impulses and handle potentially stressful interactions
• Can manage a large team that may include multiple Supervisors
• Are a skilled multi-tasker where you can successfully manage multiple competing priorities
• Accept accountability for personal and team performance; acts with integrity
• Are adaptable and handles change with flexibility
• Are innovative and open to innovative ideas
• Are achievement driven; constantly striving to improve or to meet a standard of excellence
• Communicate clearly and articulately

Requirements:

• 5+ years’ of experience in the healthcare industry is required
• Bachelor’s degree is strongly preferred; Master’s degree is preferred
• Previous personnel/team management experience is required, experience managing managers is a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Bi-lingual in English and Spanish is a plus
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)

Physical Demands & Work Environment:

• This is a full-time exempt position.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Ability to sit for extended periods of time.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

• Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
• Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• 401(k) company match
• Wellness discounts on health premium
• HSA employer contribution
• Company paid Short-term Disability (STD)
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program
• And more

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
• Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
• Opportunities for advancement with a company that supports personal and professional growth.
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

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