Customer Service Representative

20 hours ago


Princeton, United States eTeam Full time
  • Responsibilities:Provide high-level telephone, email, and web chat support for the client suite of PIB products; including Factiva, clients Risk & Compliance, and the client Newswires.
  • Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
  • Provide professional-level support to retain clients customers and increase customer loyalty.
  • Strong ability to multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
  • Ensure all relevant procedures are followed from beginning to resolution.
  • Ensure all key performance indicators and service levels are met.
  • Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
  • Work with other clients departments to ensure escalated issues are handled efficiently and correctly.


  • Qualifications:This position is hybrid: Currently, Wednesdays are mandatory in the Princeton office with Mondays, Tuesdays, Thursdays & Fridays WFH. However, this can change at any time, so candidates MUST be made aware.
  • Shift times are rotated between all team members: 8AM-4PM, 9AM-5PM, 11AM-7PM & 12PM-8PM. Candidates must be able and willing to work all shifts on any given day of the week.*


  • Required:Highly proficient in English for both written and verbal communication within a corporate environment
  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
  • Ability to maintain a positive attitude in an often busy and stressful environment
  • Ability to understand new technical systems and applications quickly
  • Attention to detail and the ability to multitask, prioritize, and meet deadlines
  • Positive outlook on change and flexible approach to team-based work environment and structure
  • Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries


  • PREFERRED:Experience in a contact center and/or customer service environment


  • DESIRED:Client experience is a plus
  • Desire to grow within the company
  • College degree desired
  • Previous research experience desired
  • Fluent in German/French/Spanish/Chinese/Japanese/Italian/Russian a plus


  • Princeton, New Jersey, United States Burlington Full time

    Are you passionate about delivering exceptional customer experiences and committed to maintaining a secure shopping environment?We are seeking a Customer Service Representative to join our team at Burlington Stores, Inc.This role is ideal for individuals who enjoy working in a fast-paced retail environment and take pride in providing top-notch customer...


  • Princeton, Texas, United States Walmart Full time

    Job Description: At Walmart, we're committed to providing our customers with an exceptional shopping experience. As a Customer Service Representative, you'll be the face of our brand, working closely with customers to ensure their satisfaction.Salary Range: $22-$28 per hour based on location and experience.Responsibilities:Greet and assist customers with a...


  • Princeton, Texas, United States Dollar Tree Full time

    Dollar Tree is looking for a Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring that all customers have a positive shopping experience.Responsibilities:Handle all sales transactions while operating assigned cash registerMaintain security of all cashFully cross-train to...


  • Princeton, United States Federated Co-ops Full time

    Job DetailsJob Location Princeton Main Office - Princeton, MN Position Type Part-Time (Benefits Eligible) Description Interviews customers to compile and maintain records of business transactions and office activities. Processes orders for delivery or service received by mail, telephone, or personally from customers or company employees. Keeps accounting...


  • Princeton, Texas, United States Domino's Pizza LLC Full time

    **Job Overview**At Domino's, we are looking for a talented Customer Service Representative to join our team! As a key member of our staff, you will be responsible for providing exceptional customer experiences and ensuring that every guest leaves our store with a smile on their face.**Key Responsibilities:**Greet customers in a friendly and welcoming...


  • Princeton, Kentucky, United States Taco John's - Paxton Keiser Enterprises Full time

    Job Title: Customer Service RepresentativeTaco John's of Princeton, KY is seeking a customer-oriented Team Member to fill Full and Part-time Night Shift positions. The ideal candidate will have great communication skills, be able to work at a fast pace, and take pride in their work.About UsWe are a part of Taco John's - Paxton Keiser Enterprises, a company...


  • Princeton, New Jersey, United States Bindu Verma - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and reliable individual to join our team as a Customer Service Representative. This role is ideal for someone who is bilingual, honest, and looking for a challenging opportunity with opportunities for career advancement.ResponsibilitiesDirect phone traffic to the right team member and handle simple billing...


  • Princeton, New Jersey, United States SNI Companies Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at SNI Companies. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our members.About the Role:Represent the credit union in a courteous and professional manner in all member interactions.Accurately and...


  • Princeton, New Jersey, United States Diverse Lynx Full time

    Job DescriptionAs a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in English and Spanish. This role requires strong communication skills, patience, and empathy to resolve customer issues promptly and thoroughly.Responsibilities: Handle incoming calls from customers and ensure that...


  • Princeton, New Jersey, United States Diverse Lynx Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Representative to join our team in Tampa, FL. As a customer-facing representative, you will be responsible for providing exceptional service to our clients, resolving issues promptly and thoroughly, and ensuring that their needs are met.The ideal candidate will have 1-3 years of...


  • Princeton, United States Diverse Lynx Full time

    Thanks Customer Service Representative Location: Tampa, FL (Onsite) The Full Time Temporary Customer Service Rep will provide information to customers in response to complaints, account questions, billing, cancelations, and other queries. This Person will also clarify customer requirements, probe for understanding, use decision-support tools and...


  • Princeton, New Jersey, United States Floor & Decor Full time

    About the Role">We are seeking a highly motivated and detail-oriented Sales Associate to join our team at Floor & Decor. As a Sales Associate, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and organized store environment.Key Responsibilities">* Greet customers...


  • Princeton, Texas, United States Wingstop Full time

    Company OverviewWingstop is a fast-growing restaurant chain known for its delicious wings and excellent customer service. We are seeking a talented individual to join our team as a Guest Service Team Member.">About the JobAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by acting as the face...


  • Princeton, North Carolina, United States Family Dollar Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional service to customers, ensuring a positive shopping experienceGreet customers and assist them with selection of merchandiseComplete cash register transactions and answer...


  • Princeton, New Jersey, United States Wegmans Full time

    About the Role: As a Customer Service Rep at Wegmans, you will play a vital part in delivering exceptional customer experiences. This is an opportunity to join a dynamic team where you can showcase your passion for food and share that knowledge with customers.Key Responsibilities: Exhibit enthusiasm for the products offeredDemonstrate passion for food and...


  • Princeton, Texas, United States Walmart Full time

    About the RoleAs a Fuel Station Associate at Walmart, you will have the opportunity to work in a fast-paced and customer-centered environment. Our team is dedicated to providing excellent service to our customers, and we are looking for a skilled and motivated individual to join our team.Key Responsibilities


  • Princeton, Illinois, United States Dollar Tree Full time

    About Dollar Tree:We are a leading discount retailer that offers a unique shopping experience with a wide range of products at affordable prices. As a Sales Floor Associate, you will be part of a dynamic team that strives to deliver exceptional customer service and support the success of our stores.Job Description:This Sales Floor Associate role requires an...


  • Princeton, Texas, United States Westlake Hardware Full time

    We're seeking a skilled and friendly Cashier and Customer Service Representative to join our team at Westlake Ace Hardware. As a cashier, you'll be responsible for processing sales transactions, handling returns, and maintaining accurate records. In addition, you'll provide exceptional customer service, responding to customer inquiries and resolving any...


  • Princeton, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.Today, our brands include...


  • Princeton, New Jersey, United States Hand & Stone - FGG Spas Full time

    Role OverviewHand & Stone Princeton, located at 560 Nassau Park Blvd, is seeking a sales professional to join our front desk team. The ideal candidate is a responsible, driven individual with excellent communication skills and a positive attitude.Job DescriptionWe are looking for a Customer Experience Representative who will be the first point of contact for...