Field Service Technician

2 months ago


Columbus, United States Hug Engineering Full time

KEY RESPONSIBILITIES


Service & Troubleshooting:


  • Perform preventive maintenance on all HUG systems according to HUG standard maintenance plan
  • Diagnosis of malfunctions and troubleshooting
  • Carry out emission measurements and reports (NOx, Soot, CO, etc..) using the relevant tools
  • Provide remote support (calls/e-mails/etc.) for troubleshooting and spare part identification to customers and colleagues


Commissioning:


  • Carry out commissioning of various projects
  • On-site coordination & instruction of customer support teams
  • Training of customers for operations and maintenance during handover of HUG system
  • Ensure optimal customer satisfaction and operational readiness of the system


Other Responsibilities:


  • Internal and external customer support for technical matter
  • Promote HUG products
  • Proactive learning about company products and services
  • Care and maintenance of equipment and tools
  • Provide timely and accurate working reports
  • Travel Requirements up to 80%, including extended overnight stays, mainly in USA; position will also travel internationally
  • Willingness to occasionally travel or work on weekends


YOUR PROFILE


  • Completed training in the field of electrical engineering or mechanics (mechatronics technician, electronics technician, plant mechanic, industrial mechanic, or comparable training)
  • Preferred previous experience with engine and/or aftertreatment systems for highhorsepower applications
  • Ability to perform complex troubleshooting
  • Proficiency in industrial electrical systems (PID Controls, wiring, analog and digital transmitters, sensors, etc.)
  • Ability to handle AC and DC Circuits including Relay Logic
  • Comfortable with mechanical work and ability to perform physically demanding tasks
  • Autonomy and capability of taking ownership and accountability
  • Proficiency with MS Office suite (Excel, Word, PowerPoint)
  • Excellent organizational skills
  • Excellent communication and interpersonal skills
  • Fluent in English, ability to effectively communicate, verbally and in writing
  • Must have a valid driver’s license
  • Must be a US Citizen
  • Must have a valid passport, or be able to obtain one in a timely manner



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