Call Center Rep/CSR

7 days ago

Cerritos, United States Ultimate Staffing Full time

Job Title: Call Center Representative

Job Overview: We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, providing product or service information, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be skilled in communication, problem-solving, and maintaining a high level of professionalism.

Key Responsibilities:

  • Answer incoming customer calls promptly and professionally.
  • Address customer inquiries, concerns, and issues in a courteous and efficient manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints or problems by identifying the cause and offering solutions.
  • Maintain and update customer records in the database accurately.
  • Follow scripts and guidelines to ensure consistency and quality in customer interactions.
  • Escalate complex issues to the appropriate team or department.
  • Meet or exceed performance targets, including call resolution, call handling time, and customer satisfaction scores.
  • Continuously improve product knowledge and stay updated on company policies.
  • Participate in training sessions and team meetings to improve performance.

Qualifications:

  • High school diploma or equivalent (Associate's degree preferred).
  • Previous experience in a call center or customer service role is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and multitasking abilities.
  • Ability to work in a fast-paced, target-driven environment.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Patience and empathy when dealing with customers.
  • Ability to maintain a positive and professional demeanor in all interactions.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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