Service Technician

2 months ago


South Elgin, United States Sterling Engineering Full time

Overview:

As a Service Technician you'll play a pivotal role in ensuring the seamless operation of machinery across the United States. Join a team dedicated to delivering exceptional customer service and technical expertise. This role offers a unique opportunity to showcase your skills in assembly, testing, installation, and troubleshooting, while contributing to the continuous improvement of our products and processes. There will be about 25-30% domestic travel involved, and will have you back home by the weekend.


We are seeking a Service Technician for level 1, 2 & 3. We highly encourage you to apply if you have any experience as a machine builder or technician but do not meet every single requirement. Pay dependent on experience in the industry.


Job Responsibilities:

  • Oversee the final assembly, testing, and quality control inspection of machinery before shipment.
  • Conduct field installations and provide professional service to customers, ensuring timely resolution of issues.
  • Collaborate with engineering and manufacturing teams to provide technical support for machinery upgrades and configurations.
  • Test customer-supplied product samples to determine equipment compatibility and configuration requirements.
  • Lead customer product testing, demonstrations, and technician education initiatives.
  • Review and recommend spare parts lists for new machinery.
  • Identify opportunities for process improvements and problem-solving to enhance customer value.
  • Effectively utilize company resources to identify failures and causes during service calls.
  • Adhere to company policies, procedures, and industry standards (OSHA, ANSI/PMMI, NFPA, NEC).


Requirements:

  • Associate's degree or equivalent combination of education and experience.
  • 1+ year experience as a Machine Builder, 5+ years as a Service Technician.
  • Proficiency in PLC, electrical (AC/DC fundamentals), machine shop (mill and lathe technology).
  • Ability to read and interpret technical drawings, schematics, and ladder logic.
  • Demonstrable proficiency in MS Office, AutoCAD, and SolidWorks.
  • Excellent communication and teamwork skills.
  • Willingness to learn and continuously improve.
  • Travel required, typically 25-30% annually.
  • Physical requirements include standing for extended periods, ability to move parts/components up to 50 lbs, and wearing appropriate personal protective equipment (PPE).


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