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Desktop Support Specialist

2 months ago

Rockville, United States Belcan Full time

Job Summary:

A(n) Hardware Specialist Information Technology - Deskside Support III job in Rockville, Maryland 20852 is currently available through Belcan at one of our key NRC clients. To be considered for this role, you will have a bachelor's degree, an ITIL v4 certification, and 5 years of relevant experience. Additional info:

Job Duties:

Provide escalation support from Tier I & Tier II team members, as well as providing troubleshooting & deskside support to federal & contract employees in a Windows-based environment. You will be working in an environment that requires strong communication skills, focusing on customers & exceeding in a fast-paced environment under minimal supervision.

  • Identify, troubleshoot, & resolve any hardware, software or other technical issues.
  • Possess Five-or-more years of experience in a Windows environment provisioning (imaging, configuring, installing software), deploying, & troubleshooting.
  • Possess proficient troubleshooting skills & the ability to resolve issues efficiently & effectively while minimizing the downtime to end users.
  • Be able to professionally & effectively communicate with a dynamic customer base, in a high paced, Headquarters-focused environment.
  • Can support PCs/Desktop/Laptop users & resolving any issues with Microsoft, Adobe, Word, Office, PowerPoint or any other deployed software.
  • Skilled at resolving problems through customer education, training & direct assistance.
  • Adept at providing phone & in-person support to users for various systems, including e-mail, user account administration, active directory, standard desktop images & applications.
  • Serve as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, & printer problems.

Required Qualifications:

  • Must be able to obtain & maintain an NRC Public Trust Security clearance; Active clearance is a huge plus.
  • Possess at least one of the following certifications: A+, Net+, Sec+
  • Possess an ITIL v4 Foundations certification.

Preferred Qualifications & Skills:

  • Possess some additional IT Certs, such as: MTA, MCSA, or MCSE.
  • Possess a certification with ServiceNow


Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $30.00-$32.00 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EOE/F/M/Disability/Veteran

www.belcan.com