Site Reliability Engineer

2 months ago

Tampa, United States OnMed Full time

Who we are

OnMed is on a mission to significantly improve access to quality, affordable, and equitable care, especially in a world where both traditional and telemedicine channels of care are proving inadequate. OnMed’s patented CareStation is a personalized patient experience where every virtual care consultation feels more like a traditional doctor’s visit. Bottom line . . . we are a groundbreaking healthcare company with a singular goal - to make quality healthcare available to anyone, anywhere.


Who you are

You are a highly-skilled and experienced Site Reliability Engineer who will ensure the scalability, performance, and reliability of our CareStations to include hardware, network, device integration, troubleshooting, monitoring and overall reliability. This role combines systems administration, networking and operations to create resilient, scalable and self-healing systems. The Company is at an important inflection point in its growth trajectory, and you are energized at the opportunity to be part of a high-growth, innovative team.


What you will be doing

  • Implement and maintain CareStation infrastructure and services to ensure high availability and performance.
  • Integrate and support various hardware devices used in CareStations.
  • Minimize emergency response times and ensure quick resolution of incidents.
  • Conduct root cause analysis of incidents and implement corrective actions to prevent recurrence.
  • Travel to CareStation sites as needed to provide on-site support and ensure hardware reliability.
  • Partner with internal teams, external customers, and local community players in CareStation locations to ensure seamless operation and support.
  • Participate in on-call rotations and respond to production incidents, providing timely resolution and communication.
  • Perform such other duties as may be assigned by the Director of Service Delivery at his discretion from time to time.



What you need

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience as a Site Reliability Engineer, Network or Electrical Engineer, Systems Administrator or similar role.
  • High proficiency in Windows OS, networking, IOT, device drivers, and Powershell.
  • Ability to work collaboratively with cross-functional teams.
  • Excellent analytical and problem-solving skills.
  • Attention to detail and a forward-thinking mindset.
  • Adaptability to a fast-paced and dynamic work environment with often-changing priorities.
  • Knowledge of the healthcare industry a plus.


The OnMed employee experience

OnMed offers a competitive salary and benefits package. Being on the ground floor of a young, fast-growing company offers an unparalleled employee experience that continues to evolve and mature.

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